| Job Title | Call Centre Agent |
|---|---|
| Date Posted / Closing Date | Closing date: 19 January 2026 |
| Location | Pretoria, Gauteng, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | Premier |
| Employment Type | Permanent |
| Industry | FMCG / Sales / Customer Service |
Call Centre Agent Job at Premier
This Call Centre Agent vacancy at Premier offers a permanent opportunity for individuals with customer service and sales experience in a fast-paced FMCG environment.
- Inbound and outbound call centre role based in Pretoria
- Permanent position within the sales department
- Exposure to FMCG operations and customer order processing
- Suitable for candidates seeking long-term call centre careers
About the Role
The Call Centre Agent at Premier plays a key role in managing inbound customer calls, handling complaints, and supporting sales activities across formal and informal trade channels.
This role focuses on accurate order capturing, customer engagement, and maintaining service standards while working closely with internal departments.
- Receive and respond to inbound customer calls
- Handle customer queries, complaints, and order-related issues
- Contact current and potential customers to solicit sales orders
- Ensure first-call resolution through professional communication
- Maintain accurate customer and order records on internal systems
- Verify customer orders against received instructions
- Support order scheduling and sales order maintenance
- Adhere strictly to operating guidelines and call quality standards
- Work collaboratively with team members to ensure smooth operations
- Participate in cross-training across relevant departments
Who Should Apply
This opportunity is suitable for individuals with previous customer-facing experience who are comfortable working in a structured call centre environment.
- Candidates seeking call centre jobs in Gauteng
- Individuals interested in customer service and sales roles
- Applicants with FMCG industry exposure or interest
- Professionals able to work under pressure and meet service targets
- Job seekers looking for permanent employment with career stability
The ideal candidate is proactive, customer-focused, and able to handle multiple tasks while maintaining service quality.
Skills and Requirements
Applicants must meet the minimum requirements outlined by the employer.
- Matric Certificate (required)
- Relevant sales qualification (advantageous)
- 1–2 years customer service experience (essential)
- 1–2 years experience in a call centre or telesales environment (desirable)
- 1–2 years FMCG work experience (desirable)
- Basic knowledge of call centre standard operating procedures
- Basic understanding of FMCG manufacturing processes (desirable)
- Strong written and verbal communication skills
- Problem-solving and numerical ability
- Basic Excel experience (desirable)
Candidates are expected to demonstrate professionalism, accuracy, and attention to detail in all interactions.
Benefits
While specific benefits are not fully disclosed, the role offers exposure and stability within an established organisation.
- Permanent employment opportunity
- Practical experience in an FMCG call centre environment
- On-the-job training and cross-functional exposure
- Opportunity to develop customer service and sales skills
- Career growth potential within Premier operations
This role provides valuable experience for individuals seeking long-term growth in customer service and sales careers.
Important Notes
- Permanent position
- Six-day work schedule
- Required to work Saturdays, Sundays, and public holidays as needed
- Role operates in a pressurised call centre environment
- Adherence to internal policies and quality standards is mandatory
Need Help With the Registration or Application Process?
Applications for Premier vacancies are managed directly by the employer. This website provides job information only to assist job seekers in finding verified opportunities.
Applicants must follow the official Premier careers process when submitting applications.
Closing Thoughts
This Call Centre Agent position at Premier is ideal for candidates seeking stable employment within a structured FMCG environment.
- Permanent role with operational exposure
- Customer service and sales-focused responsibilities
- Opportunity to build call centre and FMCG experience
Interested candidates are encouraged to review the requirements carefully before applying.
How to Apply
Applicants should apply through the official Premier careers platform using the reference number provided in the job listing.
- Prepare an updated CV
- Ensure qualifications and experience meet the requirements
- Submit the application before the stated closing date
Only applications submitted via official Premier channels will be considered.
How to Apply Safely
Always apply for Premier jobs through the official Premier careers website or verified recruitment channels.
- Never pay to apply for a job
- Verify all job details directly with the employer
- Be cautious of unsolicited messages claiming to represent Premier
Legitimate Premier vacancies will never require payment or personal banking details upfront.
Closing date: 19 January 2026
Apply Now
