How to Apply for IT Service Centre Intern at Clicks Group Services
| Job Title | IT Service Centre Intern |
|---|---|
| Date Posted / Closing Date | Date Not Specified / 21 January 2026 |
| Location | Cape Town, Western Cape, South Africa |
| Salary | Monthly payment not disclosed |
| Company | Clicks Group Services |
| Employment Type | Fixed Term Contract |
| Industry | IT & Internet |
| EE Position | Yes |
Introduction
Clicks Group Services is looking for IT Service Centre Interns to join their IT department on a fixed-term contract. This position is based at Clicks Head Office in Cape Town and reports to the Service Centre Supervisors and Service Manager (IT).
- Gain practical IT support experience in a corporate environment
- Develop skills in incident management and customer service
- Work in a dynamic IT Service Centre supporting business users and vendors
- Opportunity to grow your career in IT operations and technical support
About the Role
The IT Service Centre Intern will provide first-line technical support, manage IT incidents and service requests from initiation to closure, and ensure the agreed service levels are maintained. The role offers exposure to IT operations within a large corporate environment and hands-on learning opportunities.
- Provide telephonic and email support to end users
- Record, assign, escalate, and track IT incidents and service requests
- Take ownership of IT issues until resolution
- Deliver dynamic first-line support to restore IT services promptly
- Engage professionally with business users and vendors
- Participate in standby work, including weekends and public holidays if required
- Ensure all incidents and requests are resolved effectively with a high level of customer service
Who Should Apply
- Recent Matric / Grade 12 graduates with an IS or IT Diploma
- Candidates interested in IT support, service management, or technical operations
- Individuals with strong analytical, technical, and problem-solving skills
- Applicants with excellent verbal and written communication abilities
- Professionals willing to learn, take initiative, and work in a fast-paced IT environment
- Team players ready to engage with colleagues and users to meet service targets
This role is ideal for entry-level IT candidates seeking practical exposure and hands-on experience in IT support and incident management.
Skills and Requirements
- Matric / Grade 12 certificate
- IS or IT Diploma
- Knowledge of Information Systems and IT governance frameworks
- Familiarity with incident management and customer service processes
- Strong verbal and written communication skills
- Analytical and technical computer skills
- Ability to plan, organise, and apply technology effectively
- Competence in delivering results and meeting customer expectations
- Willingness to work weekends, public holidays, and standby shifts when required
Applicants are expected to demonstrate initiative, professional conduct, and a customer-focused mindset while supporting IT operations.
Benefits
- Practical experience in IT service management
- Exposure to corporate IT operations and technical support
- Hands-on learning with incident tracking, service requests, and IT troubleshooting
- Opportunity to gain insights into IT governance and service excellence
- Fixed-term contract with potential career growth opportunities in IT
This internship provides valuable exposure to IT systems, professional development, and industry-standard support processes.
Important Notes
- Fixed-term contract position
- Based at Clicks Head Office, Cape Town
- Employment Equity position
- May involve standby work and weekend/public holiday duties
- Direct reporting to Service Centre Supervisors and Service Manager (IT)
Need Help With the Registration or Application Process?
Applications are managed directly by Clicks Group Services. Candidates should follow the official application instructions. This site provides information only and does not accept or process applications.
Closing Thoughts
The IT Service Centre Intern role at Clicks Group Services is perfect for entry-level IT professionals seeking hands-on experience in a dynamic corporate environment. This position offers practical exposure to IT support, service management, and customer-focused operations.
- Develop IT support and troubleshooting skills
- Gain exposure to incident and service request management
- Learn professional communication with business users and vendors
- Build a foundation for a career in IT operations and support
How to Apply
Interested candidates must submit applications directly via Clicks Group Services’ official process before the closing date.
- Prepare Matric certificate and IT Diploma details
- Follow official Clicks Group Services application instructions carefully
- Submit your application before 21 January 2026
- Be prepared for verification and assessments if required
How to Apply Safely
Apply only through Clicks Group Services’ official careers portal. Never pay to apply and always verify job details directly with the employer to avoid scams.
Closing date: 21 January 2026
Apply Now 
