| Job Title | Telesales Cold Calling Agents |
|---|---|
| Date Posted / Closing Date | Posted 28 January 2026 / Closing Date 04 February 2026 |
| Location | Midrand, Gauteng, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | Fidelity Services Group |
| Employment Type | Contract (3 months) |
| Industry | Security and Investigations |
Telesales Cold Calling Agents Role at Fidelity Services Group 2026
The Telesales Cold Calling Agents role within the Security and Investigations industry offers contract employment in Midrand. Agents will focus on outbound and inbound sales calls, achieving appointment and sales targets while providing exceptional customer service.
- Contract position in a respected security and investigations company
- Hands-on sales experience via cold calling and client engagement
- Opportunity to develop customer service, negotiation, and communication skills
- Exposure to client-centric sales operations and call centre systems
About the Role
This position focuses on proactive client engagement, providing a superior service level via phone calls and contact centre channels. Agents are expected to secure sales, book appointments, and handle client inquiries efficiently.
The role demands strong communication skills, resilience, and the ability to build rapport telephonically, ensuring targets are consistently met.
- Make outbound calls to potential clients to secure sales or appointments
- Respond to inbound calls and assist with specific customer enquiries
- Handle and resolve customer complaints or escalate as necessary
- Maintain accurate records and pass quality assurance requirements
- Achieve daily call volume, sales, and appointment targets
- Work collaboratively with team members to support operational efficiency
Who Should Apply
- Entry-level professionals with 1+ year customer service experience
- Candidates with previous cold calling and call centre exposure
- Individuals skilled in communication, negotiation, and active listening
- Organized, resilient, and action-oriented candidates who can work under pressure
- Those passionate about selling and customer engagement
The ideal candidate is client-focused, ethical, adaptable, and motivated to achieve sales targets in a fast-paced call centre environment.
Skills and Requirements
- Matric qualification (Post Matric preferred)
- Minimum 1 year customer service experience
- Minimum 1 year cold calling experience in a sales call centre
- Minimum 1 year administration experience in a client-centric environment
- Computer literacy: Microsoft Outlook, Excel, Word, and PowerPoint
- Strong verbal and written communication skills
- Attention to detail, planning, and time management skills
- Negotiation, follow-up, and active listening skills
- Ability to handle ambiguity and maintain professional integrity
Applicants must meet these requirements to ensure high performance in telesales and client engagement activities.
Benefits
- Contract employment with defined duration (3 months)
- Opportunity to develop call centre, telesales, and customer service skills
- Exposure to security industry operations and client management
- Potential for contract extension based on performance
This role offers practical experience and career growth potential in telesales within a professional security services environment.
Important Notes
- Contract type: 3-month fixed-term
- Operational targets include call volume, sales, and appointments
- Applicants not contacted within 2 weeks of closing date should consider application unsuccessful
- Strict adherence to professional ethics and company standards
Need Help With the Registration or Application Process?
Applications are handled directly by Fidelity Services Group. Candidates must follow official employer instructions. This site provides verified job information only and does not process applications.
Closing Thoughts
The Telesales Cold Calling Agents position offers entry-level candidates an opportunity to gain hands-on experience in client engagement, telesales, and call centre operations. Agents will develop essential skills in communication, negotiation, and customer service within the security industry.
- Contract employment in Midrand, Gauteng
- Gain practical experience in outbound and inbound sales calls
- Enhance negotiation, communication, and active listening skills
- Work within a professional, client-focused team environment
How to Apply
Candidates must apply via Fidelity Services Group’s official recruitment channels. Prepare relevant experience details and ensure all qualifications are ready for submission.
- Follow the official employer application instructions
- Submit experience and qualifications as required
- Ensure submission before the closing date
How to Apply Safely
Always apply through Fidelity Services Group’s official channels. Never pay to apply. Verify details directly with the employer before submitting any personal information.
Closing Date
Closing date: 04 February 2026
