| Job Title | IT Support Agent |
|---|---|
| Date Posted / Closing Date | Posted 3 Days Ago / 27 February 2026 |
| Location | Johannesburg, Gauteng, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | PricewaterhouseCoopers (PwC) |
| Employment Type | Full-time, Permanent |
| Industry | Professional Services / Information Technology |
IT Support Agent at PricewaterhouseCoopers (PwC) – Johannesburg Vacancies 2026
The IT Support Agent role within the professional services and technology industry offers a client-facing opportunity to deliver reliable technical support in a fast-paced environment. This position with PricewaterhouseCoopers (PwC) in Johannesburg is ideal for professionals who want to build a long-term career in IT operations and enterprise support services.
- Full-time role in a leading global professional services firm
- Exposure to enterprise IT systems and infrastructure
- Client-facing environment with daily problem-solving
- Clear focus on service quality and user satisfaction
- Strong foundation for long-term career growth in IT
About the Role
The IT Support Agent at PricewaterhouseCoopers (PwC) provides first and second line technical support to internal and external users. The role focuses on resolving hardware, software, and network-related issues efficiently and professionally.
You will operate from PwC Tech Lounges and onsite desks, interacting with employees and visitors while maintaining high service standards.
- Log and manage IT incidents and service requests
- Provide desk-side and Tech Lounge support
- Set up and repair computer hardware
- Support printing, audio-visual, and conferencing tools
- Deliver resolutions within agreed service levels
- Assist with IT documentation and knowledge articles
- Work closely with Service Desk and support teams
- Identify repeat issues and support root-cause analysis
- Act as an escalation point for junior technicians
- Participate in service improvement initiatives
- Provide after-hours support on a rotating schedule
Who Should Apply
- IT professionals seeking enterprise-level support roles
- Candidates with a strong customer service mindset
- Individuals interested in IT operations and infrastructure
- Applicants who enjoy solving technical problems daily
- Professionals ready to work in a client-facing environment
- Team players who also work well independently
The ideal candidate is curious, reliable, and motivated to grow within a structured professional environment.
Skills and Requirements
- Proven ability to support IT end users
- Experience with mobile platforms and printers
- Knowledge of audio-visual and conferencing tools
- Strong troubleshooting and diagnostic skills
- Clear and professional communication skills
- Ability to prioritize tasks under pressure
- Strong analytical and problem-solving ability
- Attention to detail in documenting incidents
- Self-motivated and proactive work style
- Willingness to learn and apply technical standards
Candidates must demonstrate professionalism, resilience, and a commitment to high performance.
Benefits
- Full-time permanent employment
- Exposure to enterprise IT environments
- Structured career development at PwC
- Professional training and mentorship
- Opportunities for internal mobility and growth
- Work in a globally recognized firm
This role supports long-term career growth within PricewaterhouseCoopers (PwC) jobs and IT services.
Important Notes
- Contract type: Full-time permanent
- Work arrangement: Onsite / Tech Lounge based
- Travel requirement: Up to 20 percent
- After-hours support on a scheduled basis
- Work visa sponsorship is not available
Need Help With the Registration or Application Process?
Applications for PricewaterhouseCoopers (PwC) careers are handled directly by the employer. Candidates must follow the official PwC application process. This site provides job information only and does not accept or process applications.
Closing Thoughts
The IT Support Agent position at PwC offers a strong entry into enterprise IT operations. It combines technical work, client service, and long-term development in a globally respected firm.
- Enterprise-level IT exposure
- Client-facing technical support role
- Structured learning and development
- Strong foundation for future IT careers
How to Apply
To apply for this IT Support Agent role, candidates must follow the official employer application process provided by PricewaterhouseCoopers (PwC).
- Prepare a professional CV with IT experience
- Include relevant technical skills and certifications
- Submit your application through PwC’s official channels
- Complete any assessments or interviews required
How to Apply Safely
Always apply via the official PricewaterhouseCoopers (PwC) careers page. Never pay to apply and always verify details directly with the employer. Be cautious of any request for money or personal financial information.
Closing date: 27 February 2026
