| Job Title | IT Support Engineer – Desktop |
|---|---|
| Date Posted / Closing Date | Date Not Specified – Closing Date 15 February 2026 |
| Location | Cape Town, Western Cape, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | Truworths |
| Employment Type | Permanent / Full-time |
| Industry | Retail / Information Technology |
IT Support Engineer – Desktop | Truworths Careers Cape Town 2026
The IT Support Engineer – Desktop role within the retail industry at Truworths offers a long-term opportunity to support Head Office and Divisional Office users with reliable, professional IT services.
- Work in a permanent IT support role with a leading South African fashion retailer
- Support end users with hardware, software, and desktop technology
- Gain exposure to enterprise IT environments and security practices
- Build a career based on consistency, accountability, and technical depth
- Be part of a team where long-term contribution and reliability are valued
About the Role
This position focuses on providing hands-on desktop and end-user IT support to staff across Head Office and Divisional Offices. The IT Support Engineer is responsible for resolving user issues, setting up equipment, and maintaining a stable and secure IT environment.
The role combines technical troubleshooting with strong customer service, ensuring users receive timely, effective support both remotely and in person.
- Provide technical support via email, telephone, and face-to-face
- Troubleshoot hardware and software problems
- Log and manage all incidents in the CA Logging System
- Resolve user queries and give feedback timeously
- Support IT security and escalate critical issues
- Set up and support desktop equipment in meeting rooms
- Image and configure desktops for new users
- Move and install computers during office hours and after hours
- Analyse recurring issues and propose solutions
Who Should Apply
- Technically minded individuals with strong desktop support skills
- Professionals who enjoy working directly with end users
- Candidates with at least two years of IT end-user or desktop support experience
- People who value accountability, consistency, and long-term contribution
- Individuals comfortable working in a structured corporate IT environment
- Applicants passionate about customer service and problem solving
The ideal candidate is reliable, service-focused, and committed to building technical excellence over time within Truworths jobs in Cape Town.
Skills and Requirements
- Relevant technology courses; MCSE or A+ advantageous
- Certificate, Diploma, or Degree in IT or related field advantageous
- Minimum two years IT End User Support or Desktop Support experience
- Experience with Microsoft Windows 7, 10, and 11
- Experience with MS Office 2010, 2016, 2019, and Office 365
- Hardware experience with scanners and label printers
- Desktop imaging and configuration skills
- Strong troubleshooting of computer hardware and software
- Ability to manage IT hardware and IT environments effectively
- Exposure to Microsoft System Center 2012
Applicants must meet the stated qualifications and demonstrate strong technical and customer service capability.
Benefits
- Permanent full-time employment with Truworths
- Professional exposure in a large enterprise IT environment
- Opportunity to build deep technical support experience
- Work in a structured, security-conscious IT team
- Career growth through long-term performance and reliability
This role supports steady career development within Truworths careers, focusing on depth, trust, and technical consistency.
Important Notes
- Contract type: Permanent
- Workplace type: On-site in Cape Town
- Role requires both in-person and remote support
- After-hours desktop moves and setups may be required
- Applicants may be assessed on technical and service competencies
Need Help With the Registration or Application Process?
Applications are handled directly by the employer. Candidates must follow the official Truworths application process. This site provides job information only and does not accept or process applications.
Closing Thoughts
The IT Support Engineer – Desktop role at Truworths offers a stable and professional environment for IT practitioners who value consistency and technical excellence. This position allows you to contribute meaningfully to business operations while building long-term capability in enterprise IT support.
- Work in a trusted South African retail organisation
- Develop strong desktop and user support expertise
- Be part of a reliable and accountable IT team
- Grow your career through sustained performance
Closing Date
Closing date: 15 February 2026
How to Apply
Interested candidates must apply through the official Truworths careers platform. Prepare your CV and supporting documents carefully before submitting.
- Review the full job description on Truworths vacancies
- Ensure your CV highlights desktop support experience
- Submit your application before the closing date
- Follow all employer instructions exactly
How to Apply Safely
Applications must be submitted via the official Truworths careers page. Never pay money to apply for a job. Always verify vacancy details directly with the employer to protect yourself from scams.
Frequently Asked Questions
- What is the job title?
IT Support Engineer – Desktop - Where is the job located?
Cape Town, Western Cape, South Africa - What type of contract is offered?
Permanent, full-time - Is salary disclosed?
Salary is not disclosed by the employer - What experience is required?
At least two years IT End User or Desktop Support experience
