| Job Title | Call Centre Training Specialist |
|---|---|
| Date Posted / Closing Date | Posted: 11 February 2026 / Closing Date: 18 February 2026 |
| Location | Midrand, Gauteng, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | Fidelity Services Group |
| Employment Type | Permanent |
| Industry | Security and Investigations |
Call Centre Training Specialist – Fidelity Services Group Jobs
Introduction
The Call Centre Training Specialist role within the security and investigations industry offers a permanent career opportunity with Fidelity Services Group in Midrand.
- Work for one of South Africa’s leading security service providers
- Permanent training and development role
- Focused on call centre performance and customer service excellence
- Based in Midrand, Gauteng
- Strong career growth potential within Fidelity Services Group careers
About the Role
The Call Centre Training Specialist is responsible for designing, delivering, and improving high-impact training programmes that enhance agent performance in a fast-paced call centre environment.
This role supports business results by ensuring teams are skilled, confident, and aligned with company SOPs and ISO 9001 standards.
- Deliver product, sales, objection handling, and customer-centric training
- Coach and mentor teams to improve service quality and efficiency
- Align training materials with company SOPs and ISO 9001 standards
- Act as a subject matter expert in training and performance excellence
- Measure training effectiveness and support improvement plans
- Collaborate with divisional managers on processes and development
- Conduct refresher training and knowledge assessments
Who Should Apply
- Mid-senior professionals in training and development
- Candidates with call centre or operational training experience
- Individuals passionate about coaching and people development
- Applicants seeking long-term careers in Fidelity Services Group jobs
- Professionals comfortable working in performance-driven environments
The ideal candidate is energetic, structured, and people-focused, with the ability to translate business needs into effective training solutions.
Skills and Requirements
- Bachelor’s Degree in Human Resources, Management, Training, Development or related field
- Relevant Training Qualification
- Minimum 3 years’ experience in a similar role
- Call Centre experience (advantageous)
- Listener software experience (advantageous)
- Security or Operations Management experience
- Computer literacy and strong Microsoft Office skills
- Code 08 Driver’s License
- Strong English communication skills
- Good organisational and time management ability
- Excellent attention to detail
Applicants must demonstrate strong facilitation, analytical thinking, and leadership capability in structured training environments.
Benefits
- Permanent employment contract
- Professional exposure in a large security services group
- Opportunities to develop training and leadership expertise
- Work in a performance-driven, professional environment
- Career growth within Fidelity Services Group vacancies
- Salary: Not disclosed by the employer
This role provides long-term development potential in corporate training and operational excellence.
Important Notes
- Contract Type: Permanent
- Location: Midrand, Gauteng
- Preference may be given to internal candidates
- Historically Disadvantaged Candidates and Black Female Candidates encouraged
- Shortlisting based strictly on merit and role criteria
- If not contacted within 10 working days after closing, consider application unsuccessful
Need Help With the Registration or Application Process?
Applications are handled directly by Fidelity Services Group. Applicants must follow the official employer instructions. This site provides job information only and does not accept or process applications.
Closing Thoughts
This Call Centre Training Specialist role is ideal for professionals who want to shape performance, service quality, and learning culture in a major security services organisation.
- Lead impactful training initiatives
- Develop people and business capability
- Build a long-term career in corporate training
Closing Date
Closing date: 18 February 2026
How to Apply
To apply for the Call Centre Training Specialist position, candidates must follow Fidelity Services Group’s official recruitment process. Make sure your CV clearly reflects your qualifications, training experience, and operational background.
- Prepare an updated and professional CV
- Confirm you meet all requirements for Call Centre Training Specialist
- Apply through Fidelity Services Group careers platform
- Submit your application before the closing date
How to Apply Safely
Applications must only be submitted through the official Fidelity Services Group careers and vacancies system. Never pay to apply for a job. Always verify details directly with the employer and avoid unverified third-party sources.
Frequently Asked Questions
- Is the salary disclosed? No, the employer has not disclosed the salary.
- Is this a permanent role? Yes, this is a permanent position.
- Where is the job located? The role is based in Midrand, Gauteng.
- What experience is required? At least 3 years in a relevant training role.
- How to apply for Call Centre Training Specialist? Apply via Fidelity Services Group careers following official instructions.
