Call Centre Supervisor – Computicket Randburg 2026
| Job Title | Call Centre Supervisor |
|---|---|
| Date Posted / Closing Date | Closing Date: 03 March 2026 |
| Location | Randburg, Gauteng, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | Computicket |
| Employment Type | Permanent |
| Industry | Customer Service / Contact Centre Operations |
Introduction
The Call Centre Supervisor role within the customer service industry at Computicket offers a permanent leadership opportunity in Randburg, Gauteng. This position forms part of Computicket careers focused on operational excellence and structured contact centre management.
- Permanent employment opportunity
- Supervisory role within a structured call centre environment
- Leadership responsibility over service delivery and performance
- Exposure to reporting, scheduling, and quality assurance
- Based in Randburg, Gauteng
Professionals searching for call centre supervisor jobs in Randburg 2026 or exploring Computicket vacancies in Gauteng should review the full requirements carefully.
About the Role
The purpose of this position is to coordinate and support daily contact centre operations. The Call Centre Supervisor ensures that agents follow schedules, meet service standards, and maintain quality performance.
This role combines operational oversight, team coaching, reporting, and escalated query management within a structured service environment.
- Monitor service levels and highlight operational deviations
- Coordinate daily workflow to meet deadlines and quality standards
- Provide real-time support and process guidance to agents
- Coach staff on performance expectations and documentation
- Support training initiatives and knowledge refreshers
- Coordinate shift schedules and ensure adequate coverage
- Oversee timesheets and attendance monitoring
- Allocate queues and tasks based on workload
- Handle escalated customer and client queries
- Prepare and distribute operational reports
- Maintain administrative records for attendance and performance
- Reinforce policies, procedures, and service guidelines
- Monitor call quality and guide service improvement
- Assist management with conduct and disciplinary reporting
Who Should Apply
- Experienced contact centre professionals seeking career growth
- Senior agents ready to step into supervisory leadership
- Applicants with strong operational coordination skills
- Individuals experienced in scheduling and performance monitoring
- Candidates looking for permanent Gauteng vacancies
This opportunity is suited to professionals with proven supervisory exposure who can balance service delivery, team leadership, and administrative accountability.
Skills and Requirements
- National Diploma or equivalent in Business, Contact Centre Management, or related field
- Minimum 4 years’ experience in supervisory or senior agent role
- Experience managing service levels and operational reporting
- Background in coaching and performance management
- Knowledge of scheduling and workforce coordination
- Proficiency in Microsoft applications (essential)
- Ability to handle escalated customer matters professionally
Applicants must meet all qualifications and experience requirements for Call Centre Supervisor positions before applying.
Benefits
- Permanent employment contract
- Leadership exposure within contact centre operations
- Opportunity to manage performance and quality standards
- Structured operational environment
- Career progression within Computicket jobs
Although salary details are not disclosed, the permanent nature of the role supports long-term professional development within customer service leadership.
Important Notes
- Employment type: Permanent
- Location: Randburg, Gauteng
- Closing date for Computicket vacancies: 03 March 2026
- Applicants must meet essential qualification requirements
- Experience in call centre supervision is mandatory
Need Help With the Registration or Application Process?
Applications for Computicket jobs must be submitted through the official employer recruitment platform. This website provides job information only and does not process applications on behalf of the company.
Closing Thoughts
The Call Centre Supervisor vacancy offers structured leadership responsibilities within a performance-driven environment. Candidates with strong operational coordination skills and supervisory experience should consider applying before the closing date.
- Permanent supervisory position
- Operational and performance management focus
- Randburg-based opportunity
- Clear qualification and experience requirements
Closing Date
Closing date: 03 March 2026
How to Apply
To apply for this role, candidates must follow the official Computicket careers application process before the closing date.
- Prepare updated CV
- Ensure qualifications meet requirements
- Confirm relevant supervisory experience
- Submit application before 03 March 2026
How to Apply Safely
Submit applications only through the official Computicket careers page. Never pay any fee to apply for a job. Always verify details directly with the employer to avoid recruitment scams.
Frequently Asked Questions
- Is this a permanent position? Yes, this is a permanent role.
- Where is the job located? Randburg, Gauteng.
- What qualification is required? National Diploma or equivalent in a related field.
- How much is the salary? Salary is not disclosed.
- What is the closing date? 03 March 2026.
