Call Centre Agent Fraud – FNB Careers 2026
| Job Title | Call Centre Agent Fraud |
|---|---|
| Date Posted / Closing Date | Posted 2 Days Ago / Closing Date: 1 March 2026 |
| Location | Randburg, Gauteng, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | FNB |
| Employment Type | Full Time |
| Industry | Banking & Financial Services |
The Call Centre Agent Fraud role within the banking sector offers a dynamic opportunity at FNB in Randburg. This position focuses on delivering high-quality customer service, handling fraud-related queries, and supporting digital and telephone banking operations.
- Join FNB careers and be part of a leading financial services provider
- Work in a challenging environment addressing fraud detection and prevention
- Develop expertise in banking products, digital platforms, and customer service excellence
- Collaborate with a diverse team to support operational efficiency
- Career growth opportunities within FNB’s COO talent team
About the Role
The Call Centre Agent Fraud is responsible for resolving customer queries through telephone and digital channels. The role emphasizes proactive service, efficient problem-solving, and maintaining compliance with banking regulations and audit requirements.
This position requires professionalism, accuracy, and continuous improvement to enhance customer satisfaction.
- Deliver exceptional service exceeding customer expectations
- Investigate client concerns efficiently and maintain communication throughout
- Maintain expert knowledge of banking products, pricing, applications, and processing timelines
- Record all client interactions accurately in CRM systems
- Comply with governance, legislative, and audit standards
- Report on Call Centre activities and improve service productivity
- Manage costs and drive efficiency within approved budgets
- Support continuous improvement initiatives in service delivery
Who Should Apply
- Individuals with a Matric Certificate (Grade 12)
- Minimum 2 years’ experience in a call centre environment
- Preferably with banking or financial services background
- Experience or exposure to fraud detection processes
- Proficient in CRM systems and familiar with digital banking platforms
- Ability to analyse complex data and work collaboratively in a team
- Adaptable, curious, and committed to customer service excellence
The ideal candidate thrives in a collaborative banking environment, demonstrates problem-solving skills, and is committed to protecting clients and organizational integrity.
Skills and Requirements
- Matric certificate (Grade 12)
- At least 2 years’ call centre experience
- Banking or financial services experience preferred
- Exposure to fraud detection processes
- Proficiency with CRM systems
- Basic forensic investigation knowledge
- Familiarity with digital banking platforms
- Strong communication and customer service skills
Applicants should demonstrate professionalism, attention to detail, and the ability to handle sensitive customer information responsibly.
Benefits
- Full-time permanent employment
- Opportunities to network and collaborate with diverse teams
- Access to challenging, dynamic working environments
- Opportunities to innovate within banking operations
- Career development and growth in financial services
This role provides exposure to fraud management, customer service excellence, and digital banking solutions, contributing to long-term career advancement within FNB.
Important Notes
- Full-time contract type
- Applications must be submitted prior to 1 March 2026
- Role includes compliance with banking governance, legislative, and audit standards
- FNB supports Employment Equity and encourages disclosure of disabilities voluntarily
- All appointments will align with FirstRand Group’s Employment Equity plan
Need Help With the Registration or Application Process?
Applications are handled directly by FNB. Candidates must follow official employer instructions. This site provides job information only. Ensure all documents and instructions are verified directly with FNB before submission.
Closing Thoughts
Applying for the Call Centre Agent Fraud role at FNB is an opportunity to contribute to banking excellence, protect customers, and develop expertise in fraud management. Ideal for individuals with a strong customer service background and banking knowledge.
- Enhance skills in fraud detection and customer service
- Work with a leading South African bank
- Gain exposure to digital and telephone banking operations
- Career growth within FNB’s COO talent team
Closing Date
Closing date: 1 March 2026
How to Apply
Candidates must submit applications directly via FNB’s official application channels.
- Prepare your Matric Certificate and relevant call centre experience details
- Highlight banking, financial services, or fraud detection experience if applicable
- Ensure readiness to handle complex customer queries efficiently
- Submit applications before the closing date of 1 March 2026
How to Apply Safely
Always submit applications via the official FNB careers page. Never pay fees to apply. Verify all details directly with the employer. Be cautious of scams and ensure authenticity before sharing personal documents.
Frequently Asked Questions
- What is the salary? Monthly payment not disclosed.
- What qualifications are required? Matric certificate (Grade 12) required; banking experience preferred.
- Is experience required? Minimum 2 years’ call centre experience.
- Where is the role located? Randburg, Gauteng, South Africa.
- What is the closing date? 1 March 2026.
- How to apply for the Call Centre Agent Fraud role at FNB? Submit applications directly via FNB official channels.
