IT Technician Technical I, IT Operations – Cape Town 2026
| Job Title | IT Technician Technical I, IT Operations |
|---|---|
| Date Posted / Closing Date | Posted: Today | Closing Date: 2026-04-30 |
| Location | Cape Town, Western Cape, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | Concentrix |
| Employment Type | Full Time |
| Job Requisition ID | R1707712 |
Introduction
The IT Technician Technical I, IT Operations role within the information technology industry offers a hands-on opportunity to support enterprise systems in a fast-paced corporate environment. This position forms part of Concentrix careers in South Africa and supports end-to-end IT service delivery.
- Full-time IT operations opportunity
- Exposure to enterprise IT infrastructure
- Work within a 24/7 technology environment
- Career growth within global IT services
- Based in Cape Town Foreshore
This role supports business-critical systems and ensures technology uptime across desktop, network, telephony, and applications.
About the Role
The IT Technician Technical I will provide end-user support across hardware, software, network, and voice infrastructure. The role focuses on troubleshooting, maintenance, and service management aligned to ITIL-based processes.
You will act as an escalation point for incidents and ensure service levels are maintained according to defined SLAs.
- Maintain and repair desktops, laptops, and peripherals
- Troubleshoot network, DNS, VPN, and connectivity issues
- Support local servers with remote coordination
- Perform incident management and root cause analysis
- Resolve high-severity technical issues
- Manage onboarding, ramp ups, and account movements
- Support BCP testing and failover processes
- Ensure compliance with ISO 27001 and COPC standards
- Handle ticket resolution within an ITIL framework
- Maintain structured cabling in hub rooms and data centers
Who Should Apply
This opportunity is suited to experienced IT support professionals seeking growth in enterprise IT operations.
- Candidates with hands-on IT support experience
- Professionals skilled in desktop and infrastructure support
- Individuals comfortable in rotational shift environments
- Applicants experienced in 24/7 service delivery models
- Technicians aiming to build careers in IT operations
The ideal candidate demonstrates strong communication skills, problem-solving ability, and attention to technical detail.
Skills and Requirements
- Hands-on experience with desktops, laptops, and hard phones
- Hardware replacement skills: motherboard, RAM, SMPS, LCD screens
- Operating system troubleshooting (Windows 10)
- Microsoft Office 2013 and above support
- Outlook configuration and email troubleshooting
- VPN, WiFi, and DNS resolution troubleshooting
- Active Directory and Group Policy validation
- Encryption software installation and BitLocker validation
- Video conferencing system support
- Experience in incident management and problem management
- Shift management experience in IT operations
Strong understanding of network fundamentals, voice infrastructure, and service management processes is required.
Benefits
- Full-time employment opportunity
- Exposure to global technology infrastructure
- Work in a recognized multinational organization
- Career growth within IT operations
- Structured service management environment
Salary details were not disclosed by the employer. The role offers professional development within a global technology services organization.
Important Notes
- Full-time position
- Rotational shifts including night shifts
- 24/7 operational environment
- Mandatory training completion required
- Compliance with ISO 27001 and contract standards required
- Closing date: 2026-04-30
Need Help With the Registration or Application Process?
Applications are handled directly by Concentrix. Candidates must follow the official Concentrix careers process when submitting their applications. This platform provides job information only and does not process applications.
Closing Thoughts
The IT Technician Technical I opportunity in Cape Town offers structured exposure to enterprise IT support, security compliance, and service management processes.
- Clear operational responsibilities
- Defined compliance standards
- Exposure to enterprise infrastructure
- 24/7 technology environment
- International company experience
Ensure you meet all technical requirements before applying.
Closing Date
Closing date: 2026-04-30
How to Apply for IT Technician Technical I
To apply for this role, candidates must submit their application through the official Concentrix vacancies portal using Job Requisition ID R1707712. Ensure your CV reflects relevant IT support and IT operations experience.
- Prepare an updated CV highlighting IT support experience
- Reference Job Requisition ID R1707712
- Submit application via official Concentrix careers page
- Apply before 2026-04-30
How to Apply Safely
Always apply through the official employer careers website. Concentrix does not require payment to apply for any vacancies. Verify all job details directly on the official careers page before submitting personal information. Avoid third-party payment requests or unofficial recruitment channels.
Frequently Asked Questions
- What is the salary? The salary was not disclosed by the employer.
- Is this a full-time role? Yes, this is a full-time IT operations position.
- Where is the job located? Foreshore, Cape Town, South Africa.
- Are shifts required? Yes, rotational and night shifts in a 24/7 environment.
- What is the closing date? 2026-04-30.
