Technical Call Centre Support Agent – ASSA ABLOY Group Careers Johannesburg
| Job Title | Technical Call Centre Support Agent |
|---|---|
| Date Posted / Closing Date | Posted: 24 February 2026 | Closing Date: Not specified |
| Location | Johannesburg, Gauteng, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | ASSA ABLOY Group |
| Employment Type | Permanent Employee |
| Industry | Customer Service and Technical Support |
| Travel Requirement | No Travel Required |
Technical Call Centre Support Agent Job Opportunity – ASSA ABLOY Group Jobs
The Technical Call Centre Support Agent role within the customer support and technology services industry offers an opportunity for professionals who enjoy problem solving and assisting customers through technical guidance.
ASSA ABLOY Group careers currently include a support role in Johannesburg where employees provide first-line assistance to customers and internal teams. The position focuses on handling support requests, troubleshooting product issues, and ensuring high-quality service delivery.
- Permanent role within a global access solutions company
- Position based in Johannesburg, Gauteng
- Work in a professional customer service environment
- Opportunity to develop technical troubleshooting expertise
- Exposure to customer support technologies and CRM systems
- Work with internal technical teams and external customers
- Career development opportunities within ASSA ABLOY Group jobs
This role contributes to efficient customer service operations and supports the delivery of reliable product assistance across the business.
About the Role
The Technical Call Centre Support Agent provides first-level technical assistance to customers by handling incoming calls, responding to emails, and resolving product-related queries. The position focuses on diagnosing problems, documenting support cases, and escalating complex issues when necessary.
Employees in this role help ensure that customers receive clear information and timely support while maintaining accurate records within company systems.
- Handle inbound customer calls and support emails
- Investigate and resolve customer queries and complaints
- Escalate complex issues to the Technical Support Manager
- Provide accurate product and service information
- Use internal systems to research technical information
- Diagnose issues using support software and tools
- Log and monitor customer support tickets
- Route calls to the correct internal teams when required
- Maintain accurate documentation in line with procedures
- Identify recurring issues and report them to management
- Conduct follow-up communication to confirm resolution
- Assist with identifying potential sales leads
- Complete call reports and administrative tasks
- Support both internal teams and external customers
- Provide product guidance and technical education
- Assist with counter support and occasional on-site help when required
The role operates within the customer service department and contributes to maintaining service quality and efficient issue resolution.
Who Should Apply
- Individuals seeking technical support jobs in Johannesburg 2026
- Professionals with experience in call centre or customer support environments
- Candidates interested in customer service technology careers
- Applicants comfortable troubleshooting technical issues
- Individuals with strong communication and problem-solving skills
- Professionals who can handle high call volumes
- Candidates interested in ASSA ABLOY Group vacancies
- Applicants able to manage tasks independently and within teams
The ideal candidate is calm under pressure, detail-oriented, and capable of providing professional customer assistance while maintaining accurate documentation.
Skills and Requirements for Technical Call Centre Support Agent
- Matric or Grade 12 qualification
- Relevant technical qualification or certification advantageous
- Minimum 3 to 5 years experience in customer service or technical support
- Experience working in call centre environments
- Computer literacy including CRM systems
- Knowledge of ticketing systems
- Experience using Microsoft Office tools
- Working knowledge of SQL and Excel
- Ability to manage high call volumes
- Strong verbal communication skills
- Strong written communication skills
- Excellent customer service and interpersonal skills
- Problem-solving and analytical thinking ability
- Ability to troubleshoot technical problems
- Attention to detail with accurate documentation
- Time management and prioritization skills
- Ability to work independently and collaboratively
- Professional and resilient work approach
- Sales awareness and ability to identify upselling opportunities advantageous
Applicants should demonstrate strong technical understanding and the ability to deliver efficient customer support in a fast-paced service environment.
Benefits
- Opportunity to work for a global access solutions company
- Professional development and training opportunities
- Exposure to international technology products and services
- Career growth opportunities within ASSA ABLOY Group careers
- Regular performance feedback and development support
- Opportunity to build technical product knowledge
- Collaborative workplace with diverse teams
- Experience supporting international customers
- Work environment that encourages innovation and learning
Employees gain experience working in a global organization that supports career progression locally and internationally.
Important Notes
- Employment type: Permanent employee
- Industry: Customer service and technical support
- Position based in Johannesburg, Gauteng
- No travel required for this role
- Applicants may need to handle high call volumes
- Standby duties may be required
- Role aligned with Employment Equity requirements
- Job description may include additional responsibilities when required
Need Help With the Registration or Application Process?
Applications for ASSA ABLOY Group vacancies are handled directly by the employer through their official careers platform. Applicants must follow the instructions provided by the employer when submitting their applications.
This website provides job information only and does not accept or process applications.
Closing Thoughts
The Technical Call Centre Support Agent role provides an opportunity to work in a fast-paced support environment while developing valuable customer service and technical troubleshooting skills.
- Work with a global access solutions organization
- Build experience in technical support operations
- Develop customer service and communication skills
- Gain exposure to modern support technologies
- Build long-term career growth within ASSA ABLOY Group careers
Individuals interested in ASSA ABLOY Group jobs should review the requirements carefully and follow the official application process.
Closing Date
Closing date was not specified by the employer.
How to Apply for Technical Call Centre Support Agent
Candidates interested in this opportunity should apply through the official ASSA ABLOY Group careers portal listed in the job advertisement. Applicants should ensure that their documents and information are accurate before submitting the application.
- Prepare an updated CV highlighting relevant experience
- Include proof of qualifications
- Ensure work history reflects customer service or technical support experience
- Review the requirements for Technical Call Centre Support Agent carefully
- Submit the application through the employer recruitment system
How to Apply Safely
Job seekers should submit applications only through the official ASSA ABLOY Group careers platform. Legitimate employers do not charge any fees during the recruitment process. Always verify job information through official company sources before submitting personal documents. Following the correct application process helps protect applicants from recruitment scams.
Frequently Asked Questions
What is the salary for the Technical Call Centre Support Agent role?
The employer stated that salary details were not disclosed in the job listing.
Where is the ASSA ABLOY Group job located?
The position is located in Johannesburg, Gauteng, South Africa.
What experience is required for this role?
Applicants should have between three and five years of experience in a call centre, customer service, or technical support environment.
What qualifications are required?
Candidates must have Matric or Grade 12. A technical qualification or certification may be advantageous.
How to apply for Technical Call Centre Support Agent jobs?
Applicants must follow the official ASSA ABLOY Group careers application process through the employer’s recruitment system.
