Technical Call Centre Agent Job in Centurion 2026
| Job Title | Technical Call Centre Agent – HP Print & PC Support |
|---|---|
| Date Posted / Closing Date | Posted 30 March 2026 / Closing Date: 02 April 2026 |
| Location | Centurion, Gauteng, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | First Technology Pty Ltd |
| Employment Type | Permanent |
| Industry | Information Technology and Services |
Introduction
The Technical Call Centre Agent role within the Information Technology and Services industry offers a stable career opportunity for candidates with strong technical support experience. This First Technology Pty Ltd vacancy is ideal for individuals seeking IT support jobs in Centurion 2026 with long-term growth potential.
- Permanent employment with a reputable IT services company
- Exposure to HP print and PC support systems
- Opportunity to work in a structured call centre environment
- Gain experience in service coordination and technical troubleshooting
- Enhance career growth within First Technology Pty Ltd careers
About the Role
This role focuses on delivering first-line technical support while managing customer service interactions efficiently. The successful candidate will support HP printers and PCs, ensuring smooth service operations and client satisfaction.
The position also includes administrative coordination, job tracking, and ensuring service level agreements are met consistently.
- Answer incoming calls and provide professional customer support
- Log service requests accurately into systems
- Provide updates on job status and turnaround times
- Troubleshoot HP printers, laptops, and desktops
- Diagnose hardware-related issues
- Escalate complex technical issues when required
- Create and manage job cards for service requests
- Follow up on outstanding calls and ensure SLA compliance
- Assist with invoicing and job closure processes
- Prepare quotations for parts, labour, and travel
- Manage warranty claims and parts ordering via HP systems
- Maintain accurate service and customer records
- Ensure compliance with company and HP service standards
Who Should Apply
This opportunity is suited for candidates with technical call centre experience who are comfortable working in fast-paced IT support environments. It is ideal for individuals looking for First Technology Pty Ltd jobs in Gauteng.
- Candidates with experience in IT support call centres
- Individuals with strong problem-solving skills
- Applicants interested in hardware troubleshooting roles
- Professionals seeking career growth in IT support services
- Team players with good communication skills
- Those who can manage multiple service requests efficiently
The ideal candidate is detail-oriented, customer-focused, and capable of handling both technical and administrative responsibilities effectively.
Skills and Requirements
Applicants must meet the following requirements for Technical Call Centre Agent roles and demonstrate strong technical and communication abilities.
- Minimum Grade 12 (Matric)
- Relevant IT certifications or diplomas (advantageous)
- HP certifications (highly advantageous)
- Minimum 4 years’ experience in a technical call centre environment
- Experience supporting printers, PCs, or similar hardware
- Strong troubleshooting and diagnostic skills
- Ability to log and manage service requests accurately
- Good communication and customer service skills
- Understanding of SLA management and service processes
- Administrative coordination skills
Meeting these requirements for Technical Call Centre Agent roles will improve your chances of securing this opportunity.
Benefits
This position offers a range of professional and career development benefits within a structured IT environment.
- Permanent employment with job stability
- Exposure to enterprise IT support systems
- Hands-on experience with HP technologies
- Skill development in troubleshooting and customer service
- Opportunity to work with experienced technical teams
- Career growth within First Technology Pty Ltd vacancies
- Structured processes and performance-based environment
While the salary is market related and not disclosed, the role provides valuable experience for long-term IT career advancement.
Important Notes
- Contract type: Permanent position
- Location: Centurion, Gauteng
- Minimum experience required: 4 years
- Only shortlisted candidates may be contacted
- Role involves meeting KPIs such as response and resolution times
- Must comply with company processes and HP standards
Need Help With the Registration or Application Process?
Applications for First Technology Pty Ltd careers are handled directly by the employer. Candidates must follow official application procedures provided by the company. This platform shares job information only and does not process applications.
Closing Thoughts
This Technical Call Centre Agent vacancy is a strong opportunity for candidates seeking IT support jobs in Gauteng. It offers a combination of technical exposure and customer service experience in a professional environment.
- Gain valuable IT support experience
- Work with industry-standard HP systems
- Develop technical and administrative skills
- Grow within a reputable IT company
Closing Date
Closing date: 02 April 2026
How to Apply
If you are interested in how to apply for Technical Call Centre Agent jobs, ensure your qualifications and experience match the job requirements. Prepare your updated CV and follow the official application process through the employer’s platform.
- Prepare a professional CV highlighting relevant experience
- Ensure your qualifications meet the listed requirements
- Submit your application through the official company channel
- Wait for feedback from the employer
How to Apply Safely
Always apply for jobs through the official First Technology Pty Ltd careers platform. Never pay any fees to apply for a job. Verify all job details directly with the employer to avoid scams. Legitimate employers will never request payment for applications.
Frequently Asked Questions
- What is the salary for this role?
Salary is market related and not disclosed. - What experience is required?
A minimum of 4 years in a technical call centre environment is required. - Where is the job located?
The position is based in Centurion, Gauteng. - What qualifications are needed?
Grade 12 is required, with IT certifications being advantageous. - What is the closing date?
The closing date for First Technology Pty Ltd vacancies is 02 April 2026.
