IT Support Technician I Job at Rhodes University Makhanda 2026
| Job Title | IT Support Technician I (Grade 9) |
|---|---|
| Date Posted / Closing Date | Posted 13 April 2026 / Closing Date: 20 April 2026 |
| Location | Makhanda, Eastern Cape, South Africa |
| Salary | Basic: R324 203 per annum / CTC: Approximately R445 208 |
| Company | Rhodes University |
| Employment Type | Permanent (may be fixed-term) |
| Industry | Higher Education |
Introduction
The IT Support Technician I role within the Higher Education sector offers a strong opportunity for candidates looking to build a stable and rewarding IT career. This position at Rhodes University focuses on delivering professional technical support to staff while ensuring efficient system operations.
- Join a respected academic institution with structured IT systems
- Gain hands-on experience in IT support and service delivery
- Competitive salary and cost-to-company package
- Exposure to enterprise IT environments and tools
- Opportunity for career growth within Rhodes University careers
- Work in a collaborative and values-driven environment
About the Role
This role is focused on providing first-line IT support to university staff. The successful candidate will be responsible for diagnosing and resolving technical issues while ensuring users receive efficient and professional assistance.
The position forms part of the Information and Technology Services division, supporting daily operations and maintaining system reliability.
- Respond to user IT support requests promptly and professionally
- Diagnose and troubleshoot technical problems
- Provide solutions for software, hardware, and network issues
- Support operating systems and office productivity tools
- Assist with Google Workspace and desktop support tasks
- Work collaboratively within a team-based IT environment
- Maintain high service standards in IT service delivery
Who Should Apply
This opportunity is ideal for entry-level IT professionals who want to grow within a structured university environment. It suits candidates with foundational technical knowledge and a passion for problem-solving.
- Individuals with Grade 12 and relevant IT experience
- Candidates with exposure to IT desktop support environments
- Applicants with strong troubleshooting and diagnostic skills
- Those comfortable working in team-based environments
- Entry-level professionals seeking Rhodes University jobs
- Candidates interested in long-term IT career growth
- Individuals with strong communication and service skills
Skills and Requirements
Applicants must meet the minimum qualifications and demonstrate technical competence in IT systems and support functions.
- Grade 12 qualification
- Approximately 2 years relevant IT experience
- Strong troubleshooting and problem-solving skills
- Knowledge of operating systems and networking
- Experience with office software and productivity tools
- Exposure to IT desktop support environments
- Experience working in a team setting
- Basic knowledge of Google Workspace
The requirements for IT Support Technician I emphasize practical IT knowledge, teamwork, and the ability to deliver reliable support services.
Benefits
This role provides both financial and professional benefits within a structured academic environment.
- Basic pensionable salary of R324 203 per annum
- Estimated cost-to-company package of R445 208
- Permanent employment with potential contract flexibility
- Exposure to enterprise-level IT systems
- Career development within Rhodes University vacancies
- Opportunity to gain experience in higher education IT services
- Inclusive and diverse work environment
The role supports long-term career growth and skills development within a stable institution.
Important Notes
- Contract type: Permanent (may be fixed-term for at least three years)
- Applications must be submitted online via the official system
- Incomplete applications will be disqualified
- No handwritten applications will be accepted
- Selection process includes assessments and interviews
- Employment checks will be conducted on selected candidates
- Employment Equity Act compliance applies
- High application volumes may lead to early closing
Need Help With the Registration or Application Process?
Applications for Rhodes University careers are managed directly by the employer. Candidates must follow the official application process and ensure all required documents are submitted correctly. This platform provides job information only and does not process applications.
Closing Thoughts
This IT Support Technician I position is a strong entry-level opportunity for candidates seeking stability, structured growth, and exposure to professional IT environments. Rhodes University offers a supportive workplace aligned with strong institutional values.
- Competitive salary package
- Clear career development pathway
- Work within a respected institution
- Gain valuable IT support experience
- Strong focus on professionalism and service delivery
Closing Date
Closing date: 20 April 2026
How to Apply
If you meet the requirements for IT Support Technician I, you must apply through the official Rhodes University jobs portal. Ensure all required documents are submitted and that your application is complete to avoid disqualification.
- Prepare a comprehensive CV
- Include reasons for leaving previous jobs
- Provide referee details with contact information
- Submit a motivation letter outlining suitability
- Complete the online application process fully
- Ensure all required documents are uploaded
How to Apply Safely
Always apply through the official Rhodes University careers platform. Never pay any fees to apply for a job. Verify all job details directly with the employer and ensure your information is submitted securely through trusted channels.
Frequently Asked Questions
- What is the salary for this role?
Basic salary is R324 203 per annum with a total package of approximately R445 208. - What qualifications are required?
Grade 12 with relevant IT experience and technical knowledge. - Is this a permanent position?
Yes, but the university may offer a fixed-term contract of at least three years. - What is the closing date?
20 April 2026. - How to apply for IT Support Technician I?
Applications must be submitted through the official online recruitment system.
