| Job Title | Support Analyst II |
|---|---|
| Date Posted / Closing Date | Date Posted: 27 January 2026 / Closing Date: 29 January 2026 |
| Location | Cape Town, Western Cape, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | Clicks Group Services |
| Employment Type | Permanent |
| Industry | Wholesale & Retail Trade |
Support Analyst II at Clicks Group Services – IT Careers 2026
The Support Analyst II role within the Wholesale & Retail Trade industry offers a strong career path for professionals who enjoy solving technical problems and supporting business systems.
- Permanent IT role within the Supply Chain and Applications environment
- Opportunity to work with enterprise-level WMS and CSnx systems
- Exposure to modern and legacy technologies in a hybrid environment
- Part of Clicks Group Services jobs focused on operational excellence
- Relevant for candidates searching for Cape Town vacancies in IT support
About the Role
This role focuses on providing first-line and second-line application support for core supply chain systems. The Support Analyst II ensures that critical business applications run smoothly and reliably.
The position supports the CSnx and SCM applications used across warehouse and logistics operations. Stability, performance, and continuous improvement are key outcomes of the role.
- Provide first-line and second-line support within agreed SLAs
- Monitor system performance and report potential risks
- Investigate and resolve incidents using root cause analysis
- Support data integration and migration activities
- Collaborate with IT teams, business users, and vendors
- Support UAT cycles and track defects to resolution
- Write and optimise SQL queries for troubleshooting
- Participate in upgrades, testing, and deployments
- Develop and execute system test plans
- Identify continuous improvement opportunities
Who Should Apply
- IT professionals interested in application support and analysis
- Candidates with early-career to junior–intermediate level experience
- Individuals who enjoy working in supply chain and retail systems
- Applicants seeking Clicks Group Services careers in Cape Town
- Those who thrive in structured, process-driven environments
- People who are comfortable working with both business and technical teams
The ideal candidate is analytical, curious, and reliable. This role suits someone who wants to grow within enterprise IT operations while supporting mission-critical systems.
Skills and Requirements
- Diploma in Information Technology
- At least 1 year of hands-on experience with the CSnx application
- Proficiency in SQL querying and joins
- Understanding of integration concepts and batch processes
- Familiarity with Azure DevOps (advantageous)
- Familiarity with Jira ticket management (advantageous)
- Knowledge of IBM iSeries environment (highly desirable)
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and in a team
- Good documentation and attention to detail
Applicants must be comfortable working in a hybrid legacy and modern technology environment and show strong commitment to quality and service delivery.
Benefits
- Permanent employment with Clicks Group Services
- Market-related remuneration (salary not disclosed)
- Exposure to enterprise supply chain systems
- Structured IT team environment
- Opportunities for skills development
- Career growth within Clicks Group Services vacancies
- Supportive technical leadership
This role supports long-term career growth in IT application support and supply chain systems within a large South African organisation.
Important Notes
- Contract type: Permanent
- Employment equity position: Yes
- Role is based in Cape Town
- Screening and internal assessments may apply
- Applicants must meet the listed requirements
Need Help With the Registration or Application Process?
Applications are handled directly by Clicks Group Services. Candidates must follow the official employer instructions on the Clicks Group Services careers platform. This site provides job information only.
Closing Thoughts
This Support Analyst II opportunity is ideal for professionals who want to build a long-term IT support career in a large retail and supply chain organisation.
- Work with enterprise WMS and SCM systems
- Gain experience in application support and analysis
- Develop technical and stakeholder skills
- Join a trusted South African employer
How to Apply
To apply, candidates must follow the official Clicks Group Services jobs process as advertised by the employer.
- Prepare an updated CV
- Review the requirements for Support Analyst II
- Submit your application through the official platform
- Ensure all details are accurate before submission
How to Apply Safely
Always apply through the official Clicks Group Services careers channels. Never pay to apply for a job. Verify all job details directly with the employer to avoid scams.
Closing Date
Closing date: 29 January 2026
