Call Centre Agent Home Loans Collections Job in Pretoria East – R12,000 Salary + Commission Banking Industry Opportunity
Introduction
This Call Centre Agent – Home Loans (Collections, DCC & EasySell) role is based in Pretoria East, Gauteng within the call centre and banking collections industry. The position offers a monthly salary of R12,000 basic plus commission, along with strong career growth opportunities in financial services.
This is a permanent opportunity for candidates with collections experience who want to grow in the banking recovery sector. Applicants can apply online through the official recruitment process before the closing date, making it a great chance for long-term career development in debt recovery and customer engagement.
Salary, Stipend and Career Growth in Call Centre Collections
This role offers:
- Basic salary of ± R12,000 per month
- Performance-based commission after permanent appointment
- Pension fund, medical insurance, and bonuses
- Career growth in banking collections and secured lending recovery
This position provides strong exposure to financial services collections and credit recovery career paths.
About the Role in Home Loans Collections Department
The Call Centre Agent will engage with home loan debtors to negotiate payment arrangements, assess affordability, and identify debt rehabilitation opportunities. The role also includes handling inbound and outbound calls within a high-performance collections environment.
You will support recovery strategies including DCC referrals and EasySell opportunities while ensuring accurate system records and compliance with procedures.
Industry: Call Centre / Banking / Financial Services Collections
Who Should Apply for This Call Centre Agent Job
- Experienced collections agents in banking or financial services
- Candidates with 2+ years’ debt recovery experience
- Professionals handling secured lending or home loan portfolios
- Individuals comfortable working under pressure and targets
Skills and Requirements for Collections Call Centre Agent
- Minimum qualification: Matric (Grade 12) or relevant equivalent
- At least 2 years collections experience in banking or financial services
- Experience with home loans or secured lending is highly advantageous
- Strong negotiation, persuasion, and communication skills
- Ability to work overtime and meet strict deadlines
Experience Level: Associate (Minimum 2 years required)
Benefits, Salary and Training Opportunities in Banking Collections
- Structured exposure to legal and secured debt recovery processes
- Training on CACS, CLF Legal, and banking systems
- Performance-based commission incentives
- Career development in debt recovery and financial services
- Experience with high-value home loan portfolios
This role offers strong training, career growth, and financial industry experience in a high-demand sector.
Important Notes for Applicants
- Must be able to handle high-pressure and target-driven environments
- Willingness to work overtime, including Saturdays and public holidays
- Strong communication and professional phone etiquette required
- Must maintain accurate and detailed case records
| Job Title | Call Centre Agent – Home Loans (Collections, DCC & EasySell) |
|---|---|
| Date Posted / Closing Date | 07 April 2026 / 07 May 2026 |
| Location | Pretoria East, Gauteng, South Africa |
| Salary | R12,000 Monthly Basic + Commission |
| Company | Ergasia Placements |
| Employment Type | Permanent |
| Industry | Call Centre / Banking / Financial Services |
How to Apply for Call Centre Agent Collections Job
To apply for this position, candidates must follow the official recruitment process:
- Prepare an updated CV with collections experience
- Ensure banking and financial services experience is highlighted
- Apply online through the official recruitment platform
- Submit application before the closing date
Application process: Apply online, meet minimum requirements, and submit all required documents for consideration.
Apply NowHow to Apply Safely for Call Centre Jobs
- Only apply through verified recruitment channels
- Never pay any application fees
- Do not share sensitive banking details
- Verify job authenticity before applying
Closing Thoughts on Home Loans Collections Role
This Call Centre Agent opportunity offers strong career potential in the banking collections and financial services industry. With structured training, commission earnings, and exposure to secured lending recovery, it is ideal for experienced collections professionals.
Closing Date for Applications
07 May 2026
FAQ – Call Centre Agent Home Loans Collections
1. What is the salary for this job?
The salary is R12,000 basic plus commission after permanent employment.
2. Is experience required?
Yes, at least 2 years in collections within banking or financial services is required.
3. What industry is this job in?
Call centre, banking, and financial services collections industry.
4. Is commission included?
Yes, commission is performance-based after permanent appointment.
5. Do I need legal or system experience?
Experience with banking legal systems is advantageous but not always mandatory.
