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| Gauteng, Call centre, |
Job Title: 1848 - Call Centre Support Agent - Shifts Closing Date: 23 April 2025 at 16:00 Job Type: Full-Time (Shifts) Work Schedule: 7 AM – 7 PM, 4 days on, 4 days off Location: Centurion, Gauteng, South Africa Now Hiring: Call Centre Support Agent – Join Ctrack in Centurion!
Are you great with people, love solving problems, and looking for a stable full-time job? Ctrack, a leader in vehicle tracking and fleet management, is hiring a Call Centre Support Agent at our Irene, Centurion office.
What You'll Do
As a Call Centre Support Agent, you’ll be the first point of contact for customers, Fitment Centres, and internal CTFM branches. You’ll monitor high-risk alarms and help track and recover SVS-installed vehicles.
Main Responsibilities
- Answer customer calls and monitor high-risk alerts.
- Support vehicle recovery operations for hijacked, lost, or stolen vehicles.
- Report issues using the CRM system.
- Do regular vehicle checks and generate weekly/monthly reports.
- Register new vehicles on Secure Base and Hub systems.
- Update client info and fleet lists accurately.
- Follow standard procedures for customer service and vehicle tracking.
- Provide excellent support to internal and external stakeholders.
What You Need
- Matric / Grade 12 or equivalent.
- Call Centre or Customer Service experience is a plus.
- Comfortable using Microsoft Outlook, Word, and Excel.
- proficient in one South African language and English.
- Knowledge of CRM systems and tracking databases.
- Willing to work shifts, weekends, and public holidays.
Skills That Will Make You Stand Out
- Strong communication (written and verbal).
- Calm under pressure and great at solving problems.
- Friendly and professional with customers.
- Detail-oriented with good time management.
- Team player with excellent admin skills.
Application Deadline: 23 April 2025 at 16:00
Why Work at Ctrack?
- Be part of a leading tech company in vehicle tracking.
- Work in a supportive team environment.
- Opportunity to grow your skills in the customer service and security sector.
How to Apply
- Apply directly via our company website.
- Or use your LinkedIn or Indeed Resume for faster application.
Make sure your CV is updated and highlights your customer service or call centre experience!