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| Premier Vacancies, Call centre, Admin, Permanent, Gauteng, |
| Job Title: | Call Centre Agent |
|---|---|
| Reference Number: | PRE250602-1 |
| Department: | Milling Admin |
| Site: | 354 - Premier Meadowview Depot |
| Location: | Lords View, Gauteng, South Africa |
| Job Type: | Permanent |
| Closing Date: | 9 June 2025 |
Call Centre Agent Job 2025 – Premier FMCG Hiring in Gauteng, Lords View
Premier FMCG, a leader in the Fast-Moving Consumer Goods (FMCG) industry, is looking for a dedicated and professional Call Centre Agent to join their team at the Premier Meadowview Depot in Lords View, Gauteng. This is a permanent position for a candidate who values customer service and efficient communication.
Main Purpose of the Role
The Call Centre Agent will handle inbound calls, resolve customer complaints, process sales orders, and maintain professional customer service standards. The role also includes engaging with customers from formal and informal trade sectors.
Key Responsibilities
- Provide excellent customer service and ensure first-call resolution
- Use professional telephone and email etiquette
- Assist other departments with customer needs and order specifications
- Accurately capture information into company systems
- Follow all standard procedures and guidelines for quality and accuracy
- Maintain order schedule functions, including customer sales order hold removal
- Cross-train across departments such as HPC and Milling
- Verify customer orders before final processing
- Answer all incoming calls within required timeframes
- Support team performance and contribute to an efficient workflow
Minimum Requirements
- Matric Certificate (Essential)
- Relevant sales qualification (Advantageous)
Experience Requirements
- 1–2 years in customer service roles (Essential)
- 1–2 years in an FMCG environment (Desirable)
- 1–2 years in a Call Centre or Telesales (Desirable)
- Experience working with Excel (Desirable)
Skills and Knowledge
- Basic knowledge of call centre SOPs
- Understanding of FMCG operations
- Excellent written and verbal communication
- Problem-solving and analytical thinking
- Numerical ability and attention to detail
- Teamwork and proactive mindset
Application Deadline
Apply before: 9 June 2025
If you meet the above requirements and want to be part of a high-performing team, apply now and help shape the future of FMCG customer service with Premier.