 |
| WNS Vacancies, Call centre, Cape Town, |
| Job Title: | Call Centre Agent – Customer Service |
|---|---|
| Company: | WNS Global Services |
| Location: | Heron Cres, Century City, Cape Town, South Africa |
| Job Type: | Full-Time |
| Industry: | Business Process Outsourcing (BPO) |
| Date Posted: | June 2025 |
Company Overview
WNS Global Services is a global Business Process Management (BPM) leader, offering services to over 400 global clients. WNS South Africa has operated since 2003 and employs over 4,000 people across eight delivery centres nationwide.
Why Work at WNS?
- Structured career path and professional development
- Coaching, mentoring, and clear role clarity
- Engaging company culture focused on excellence
- Opportunities to give back through the WNS Cares Foundation
Main Purpose of the Role
This role focuses on understanding customer needs and delivering excellent service. The goal is to increase customer satisfaction and build long-term loyalty.
Key Responsibilities
- Follow guidelines to resolve customer enquiries quickly and effectively
- Understand customer needs and offer high-quality service
- Promote client products and improve customer loyalty
- Give accurate product and service information
- Escalate complex queries or risks to the correct department
- Maintain customer records and ensure data security
- Follow internal policies and promote fair customer treatment
Key Skills
- Strong customer service and communication skills
- Problem-solving and decision-making
- Ability to work under pressure
- Team player and adaptable in a fast-paced environment
Minimum Requirements
- Grade 12 / Matric qualification
- Clear background – all applicants will undergo verification checks
How to Apply
If you meet the requirements and want to join one of South Africa’s top BPO employers, apply now online through the WNS careers platform or trusted job portals.