Tenacity Financial Services Customer Services Call Centre Learnership With NQF 4 Training Benefits
The Tenacity Financial Services Customer Services Call Centre Learnership offers unemployed youth a valuable opportunity to gain workplace experience, earn a nationally recognised qualification, and build long-term career growth in the call centre industry. The salary is market related, and candidates can apply online for this 13-month learnership programme based in the Northern Suburbs of Cape Town.
Salary, Stipend and Career Growth
The learnership offers a market-related salary while learners complete both classroom training and practical workplace experience. Successful candidates will work toward a nationally recognised Micro Finance qualification at NQF Level 4.
This programme is designed to help young South Africans gain practical call centre experience, customer service exposure, and business skills that can support future career growth in customer support, administration, and financial services.
About the Role
Tenacity Financial Services is recruiting Customer Services Call Centre Learners for a 13-month contract programme. Learners will combine formal training with practical work experience in a professional customer services environment.
- Attend classroom-based learning sessions
- Complete workplace training and competency assessments
- Handle customer queries and complaints professionally
- Assist customers through inbound and outbound communication channels
- Complete customer account administration accurately
- Follow company procedures and service standards
- Submit a Portfolio of Evidence during the programme
The programme focuses on developing communication, customer service, and technical call centre skills in a structured working environment.
Who Should Apply
This opportunity is suitable for young unemployed South Africans who want to enter the call centre and customer service industry.
- Candidates between 18 and 30 years old
- Applicants with Grade 12 qualification
- Individuals with limited or no work experience
- People interested in customer service careers
- Candidates willing to work shifts and weekends
- Applicants not currently studying full-time or part-time
Preference may be given to Employment Equity and Disabled candidates in line with company transformation objectives.
Skills and Requirements
- Minimum Grade 12 qualification
- Mathematics or Mathematical Literacy is advantageous
- Must currently be unemployed
- Must not have participated in another learnership or skills programme within the last 12 months
- Ability to commit to the full 13-month programme
- Good verbal and written communication skills
- Strong customer service mindset
- Ability to work under pressure
- Good time management and organisational skills
- Basic understanding of customer service operations
- Willingness to learn and work within a team
No previous work experience is required, making this a strong entry-level learnership opportunity in the call centre industry.
Benefits, Salary and Training Opportunities
This learnership gives successful applicants access to accredited training, workplace exposure, and professional development opportunities within the financial services and call centre industry.
- Market-related monthly salary
- Nationally recognised NQF Level 4 qualification
- Hands-on workplace training
- Customer service and administration experience
- Call centre operations exposure
- Personal and technical skills development
- Career growth opportunities within customer service environments
- Professional mentorship and support
The programme is structured to help learners gain practical experience while improving employability in the South African job market.
Important Notes
- The programme duration is 13 months
- Applicants must be unemployed
- Candidates must not currently be studying
- Shift work and weekend work may be required
- Only shortlisted candidates may be contacted
- The opportunity is based in the Northern Suburbs of Cape Town
| Job Title | Customer Services Call Centre Learnership |
|---|---|
| Date Posted / Closing Date | Posted 13 May 2026 / Closing date not disclosed |
| Location | Northern Suburbs, Cape Town, Western Cape, South Africa |
| Salary | Monthly payment (market related) |
| Company | Tenacity Financial Services |
| Employment Type | Contract Learnership |
| Industry | Call Centre and Financial Services |
How to Apply
Candidates who meet the requirements can apply online for the Customer Services Call Centre Learnership opportunity through the official Tenacity Financial Services recruitment process.
- Prepare your updated CV
- Ensure your Grade 12 qualification is available
- Review all learnership requirements carefully
- Complete the online application process
- Submit your application before the programme intake closes
The application process may include screening, assessments, and interviews for shortlisted applicants.
Apply NowHow to Apply Safely
- Apply only through official recruitment platforms
- Never pay money to secure a learnership opportunity
- Double-check all information before submitting your application
- Keep copies of your documents and application records
- Be cautious of fake recruitment advertisements on social media
Closing Thoughts
The Tenacity Financial Services Customer Services Call Centre Learnership is a strong opportunity for unemployed youth looking to gain practical experience and recognised training in the customer service industry. With structured learning, workplace exposure, and career development support, this programme can help candidates build valuable skills for future employment.
Closing Date
The official closing date for this learnership opportunity has not been specified. Applicants are encouraged to apply as soon as possible to avoid missing out.
FAQ
What qualification do I need for the Tenacity Learnership?
You need a minimum Grade 12 qualification to apply.
Is previous work experience required?
No. This learnership is designed for unemployed individuals with limited or no work experience.
Will learners receive training?
Yes. Learners will receive classroom-based training and practical workplace experience during the programme.
What qualification will learners obtain?
Successful learners will work toward a nationally recognised Micro Finance qualification at NQF Level 4.
Can currently studying candidates apply?
No. Applicants should not currently be studying full-time or part-time during the learnership period.
