| Job Title | Desktop Support Technician |
|---|---|
| Date Posted / Closing Date | Posted Today / Closing Date 04 February 2026 |
| Location | Johannesburg, Gauteng, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | First National Bank |
| Employment Type | Full Time |
| Industry | Information Technology / Banking |
Desktop Support Technician – First National Bank Careers 2026
The Desktop Support Technician role within the banking and information technology industry at First National Bank in Johannesburg offers a full-time opportunity to support enterprise IT systems and end users. This role is central to ensuring stable, secure, and efficient desktop environments.
- Full-time IT support role in a leading banking group
- Hands-on exposure to enterprise hardware and software systems
- Support for Windows 11 and Apple Mac environments
- Work with Microsoft 365, Intune, Cisco, and SCCM platforms
- Strong focus on service excellence and system reliability
About the Role
The Desktop Support Technician at First National Bank is responsible for on-site hardware, software, and peripheral support across the organisation. The role ensures that all desktop systems operate efficiently and securely.
This position focuses on troubleshooting, system maintenance, and user support while aligning with service level agreements and business requirements.
- Perform on-site hardware, software, and peripheral updates and repairs
- Troubleshoot Windows 11 and Apple Mac operating systems
- Support Microsoft Office 365, Intune, and related applications
- Provide support on bank-related systems such as Cisco ISE and SCCM
- Maintain video and audio conferencing systems with regular health checks
- Log and resolve desktop incidents in line with SLA and OLA standards
- Ensure system and data protection on all devices
- Install and configure PCs, laptops, printers, and mobile devices
- Minimise system downtime through proactive monitoring
- Support desktop projects and change programmes
Who Should Apply
- IT professionals with desktop and end-user support experience
- Candidates comfortable working in enterprise environments
- Individuals who can manage multiple tasks independently
- Applicants with strong communication and collaboration skills
- Professionals who value service excellence and accountability
- Technicians seeking long-term career growth in banking IT
The ideal candidate is proactive, technically skilled, and able to deliver reliable IT support in a fast-paced business environment.
Skills and Requirements
- Experience in desktop and end-user IT support
- Proficiency in Windows 11 and Apple Mac operating systems
- Strong troubleshooting skills for Microsoft 365 and Intune
- Knowledge of Cisco ISE and SCCM systems
- Experience with video and audio conferencing platforms
- Ability to manage IT service desk incidents
- Strong problem-solving and analytical skills
- Excellent verbal and written communication skills
- Ability to work independently and within a team
Applicants must demonstrate strong technical capability and the ability to meet service standards consistently.
Benefits
- Full-time employment with First National Bank
- Exposure to enterprise banking IT systems
- Professional development and skills growth
- Supportive, diverse working environment
- Career growth opportunities within the FirstRand Group
This role provides valuable exposure to large-scale IT operations within a respected financial institution.
Important Notes
- Contract type: Full-time permanent
- Appointments made in line with FirstRand Group Employment Equity plan
- Support for recruitment and advancement of individuals with disabilities
- Voluntary disclosure of disability information is confidential
Need Help With the Registration or Application Process?
Applications are handled directly by First National Bank. Candidates must follow the official employer instructions. This site provides job information only.
Closing Thoughts
The Desktop Support Technician role at First National Bank in Johannesburg is ideal for IT professionals who want to work in a high-performance banking environment. The position offers stability, technical growth, and exposure to enterprise-level systems.
- Strong IT career path in banking
- Hands-on enterprise desktop support experience
- Exposure to advanced systems and tools
- Opportunities for learning and development
- Professional growth in a leading financial group
How to Apply
Prepare a professional CV that highlights your desktop support experience, system knowledge, and service desk capabilities.
- Ensure your CV reflects your IT support experience
- Include details of systems and platforms you have supported
- Follow First National Bank’s official recruitment process
- Submit your application before the closing date
How to Apply Safely
Always apply through the official First National Bank careers platform. Never pay to apply. Verify all job details directly with the employer.
Closing Date
Closing date: 04 February 2026
