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| Call centre, KwaZulu Natal, Durban, Permanent, |
| Job Title: | Call Centre Agent |
|---|---|
| Job Type: | Permanent |
| Location: | Durban, KwaZulu-Natal, South Africa |
| Closing Date to Apply: | 2 May 2025 |
| Reference Number: | ETH250416-3 |
| Job Number: | 71000216 |
Are you looking for a permanent government job in Durban? A call centre agent is being sought by the eThekwini Municipality for the Revenue Department. If you have strong customer service skills, admin experience, and enjoy helping people, this could be the perfect opportunity for you!
Purpose of the Job
The Call Centre Agent will help customers with queries about their municipal accounts and billing. You’ll provide support, assist with account changes, and make sure all information is handled correctly and professionally.
Main Responsibilities
- Handle customer queries related to water, electricity, rates, and other municipal services.
- Give customers information about municipal services and accounts.
- Process new customer registrations and account closures.
- Assist with name changes and property registration questions.
- Help users sign up on the eServices platform.
- Use the municipality’s systems and tools to provide fast and accurate customer service.
- Suggest improvements for customer service policies.
- Always act with professionalism and helpfulness.
Minimum Requirements
- Grade 12 (Matric) or equivalent (NQF Level 4)
- 2 years of relevant work experience in customer service or administration
- Basic computer skills
Preferred Requirements
- Grade 12 with a certificate in Administration
- 3 years of relevant work experience
Key Skills and Competencies
- Attention to detail
- Communication skills
- Problem-solving
- Use of technology
- Professional ethics
- Customer focus
- Ability to work under pressure
- Willingness to learn
Salary and Benefits
- Salary Range: R221,348.60 – R287,333.14 per year
- Benefits Include:
- Housing subsidy
- Medical aid
- Pension fund
- Annual leave
- 13th cheque (bonus)
Contact Details
Contact Person: HC Finance
Phone Number: 031 322 7305
How to Apply
Make sure to submit your application before 2 May 2025. Include all relevant documents such as your CV, certified copies of your qualifications, and ID. Visit the eThekwini Municipality’s official website or contact their HR department for application forms and more information.