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| Acttoday Careers, Call centre, Johannesburg, Gauteng, |
| Job Title: | Customer Service Representative |
|---|---|
| Company: | Advanced Call Center Technologies (ACT) |
| Location: | Johannesburg, South Africa |
| Job Type: | Full-Time |
| Posted Date: | June 1, 2025 |
| Closing Date: | Open Until Filled |
Job Overview
Advanced Call Center Technologies (ACT) is looking for motivated Customer Service Representatives to join their Johannesburg team. This is a great opportunity for individuals with strong communication skills who enjoy helping others and want to grow in a supportive environment.
Key Responsibilities
- Handle incoming calls from customers regarding billing, payments, fraud alerts, and service support.
- Provide accurate information and resolve customer concerns efficiently.
- Document customer interactions while on calls.
- Meet service quality and productivity standards.
- Work together as a team and raise concerns when needed.
- Maintain regular attendance and follow management directions.
Requirements
- High School Diploma or GED is required.
- It is preferred if you have prior call centre or customer service experience.
- Excellent typing and computer navigation skills.
- Ability to multi-task and communicate effectively.
- Must pass a background check.
Why Work at ACT?
ACT is committed to equal opportunity and diversity in the workplace. Employees are valued and supported with growth opportunities, fair compensation, and a positive work culture.