 |
| Call centre, KwaZulu Natal, |
| Job Title: | Call Centre Agent (New Accounts) |
|---|---|
| Location: | Durban, KwaZulu-Natal, South Africa |
| Work Type: | On-site |
| Industry: | Retail & Financial Services |
Join the Mr Price Money Team: Call Centre Agent (New Accounts) – Durban
Are you passionate about helping people and providing excellent customer service? Mr Price Money is hiring Call Centre Agents for New Accounts in Durban, KwaZulu-Natal. This is your chance to join a fast-paced team and build your career with one of South Africa’s top retail brands.
What You’ll Do
As a Call Centre Agent in our New Accounts division, you'll be part of a dynamic team focused on growing our customer base and making sure every customer receives friendly, fast, and professional service. Your responsibilities will include:
- Answering customer questions and responding to emails or messages quickly and clearly
- Verifying employment and personal details over the phone
- Updating customer records accurately on the system
- Processing new store card applications to help more customers enjoy Mr Price benefits
Key Requirements
Education:
- Matric / Grade 12 certificate
Experience:
- At least 1 year of call centre experience (preferably in new accounts)
- Experience in processing credit or store card applications is a bonus
Skills You’ll Need:
- Clear and confident verbal communication
- Excellent listening and problem-solving abilities
- Empathy and a customer-first mindset
- High attention to detail
- Understanding of key South African consumer laws:
- Consumer Protection Act
- POPI (Protection of Personal Information Act)
- National Credit Act
- ICASA regulations
Perks & Benefits
Working at Mr Price Money isn’t just a job — it’s the start of something bigger:
- Performance Incentives: Get rewarded for hitting your targets
- Career Growth: Learn and grow with in-house training and real promotion opportunities
- Exclusive Staff Discounts: Save on shopping at Mr Price, Mr Price Sport, Mr Price Home, Miladys, and Sheet Street
- Ownership Opportunities: After one year, become a part-owner in the Mr Price Group through our employee share scheme
Why Join Mr Price?
Whether you're just starting your call centre career or looking to take your next step in customer service, Mr Price offers a supportive environment, growth opportunities, and a team-driven culture. Be part of a brand that values passion, partnership, and performance.
Apply Now!
Looking for call centre jobs in Durban? Want to grow your career with one of South Africa’s leading retail groups? Then this is the perfect opportunity for you.
Start your journey today — Apply for the Call Centre Agent (New Accounts) role at Mr Price Money!