 |
| Call centre, KwaZulu Natal, durban |
| Job Title: | Customer Support Representative (Call Centre) |
|---|---|
| Location: | Durban, KwaZulu-Natal, South Africa |
| Work Type: | On-site |
| Company: | Mr Price Money |
| Industry: | Retail & Financial Services |
Looking for a customer service job in Durban? Mr Price Money is hiring a Customer Support Representative in their Call Centre team. If you're friendly, helpful, and love solving problems, this is your chance to join one of South Africa’s top retail groups and grow your career in customer care.
What You’ll Do
As a Customer Support Representative, your job is to give every customer the best shopping experience by providing fast, professional, and friendly support through all communication channels.
Your responsibilities will include:
- Responding to all customer requests and queries via phone, email, web, fax, or post
- Following Mr Price standards when handling calls and correspondence
- Making every customer interaction clear, consistent, and friendly
- Resolving customer and store queries or complaints quickly and accurately
- Meeting service level agreements (SLAs) and maintaining high-quality support
- Suggesting better ways to improve processes and customer satisfaction
What’s in It for You?
- Commission and Incentives: Hit your targets and enjoy exciting rewards
- Career Development: Access to training and development to grow your skills
- Staff Discounts: Save on shopping at all Mr Price Group stores: Mr Price, Mr Price Sport, Mr Price Home, and Miladys
- Employee Share Scheme: Become a part-owner of the business after 1 year of permanent service
- Wellness Programs: Stay healthy and happy with our health and wellness benefits
- Recognition & Rewards: Be celebrated for your hard work with performance incentives
- Fun Team Environment: Work with energetic and supportive teammates
What You’ll Need
Education:
- Grade 12 / Matric certificate
Experience:
- 2–3 years experience in customer care, preferably in a call centre
- Experience handling customer queries across multiple channels
Skills and Knowledge:
- Strong written and verbal communication skills in English
- Knowledge of:
- National Credit Act (NCA)
- Consumer Protection Act (CPA)
- Protection of Personal Information Act (POPI)
- ICASA regulations
- Familiarity with online purchases and support systems
- A positive, problem-solving attitude
Why Work at Mr Price?
If you're looking for customer service jobs in Durban with real growth, great benefits, and a company that rewards performance, this is the perfect opportunity. At Mr Price Money, we care about your success and want you to be part of our journey.
Apply Now
Take the next step in your customer care career. Apply today for the Customer Support Representative (Call Centre) position at Mr Price Money in Durban.