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| FNB Vacancies |
| Position: | Trainee Call Centre Agent |
|---|---|
| Location: | Johannesburg |
| Employment Type: | Full-time Internship |
| Job Requisition ID: | R32069 |
| Posted On: | Yesterday |
| Application Deadline: | April 14, 2025 |
Internship Opportunity: Trainee Call Centre Agent at FNB – Apply Now!
Are you passionate about customer service? Do you want to kickstart your career in the financial industry? Look no further! FNB (First National Bank) is offering an exciting opportunity for individuals to join as a Trainee Call Centre Agent in Johannesburg. This is an excellent chance to gain valuable work experience and learn about the dynamic financial services sector.
About FNB:
Welcome to FNB, where we live by the spirit of innovation and service excellence. As part of our diverse and adaptable team, you will have the opportunity to learn from experts, contribute to change, and gain valuable experience in the financial industry.
Job Description:
As a Learner Call Centre Agent, you will work across various departments to understand the ins and outs of the financial services sector. Your role will involve addressing customer needs, resolving queries, and providing exceptional customer service through various channels, including phone, email, and live chat. Your daily tasks will help you develop a deep understanding of the banking environment and build essential skills for your career.
Key Responsibilities:
- Address customer queries and resolve complaints in a timely manner.
- Maintain a positive and helpful relationship with customers to enhance their experience.
- Contribute to a culture of innovation by suggesting better and more efficient ways of doing things.
- Collaborate with your team and participate in meetings to improve customer service.
- Adhere to schedules and organizational values to maintain quality standards.
Skills & Qualities We’re Looking For:
- Minimum Qualification: Matric
- 1+ years of call centre experience is preferred
- Excellent communication and customer service skills
- Adaptability and ability to work in a fast-paced environment
- A desire to innovate and seek out better solutions
- Team-oriented and ready to learn from others
What’s in It for You?
- Networking Opportunities: Connect with professionals and mentors in the financial industry.
- Challenging Work: Grow and challenge yourself in a dynamic work environment.
- Career Growth: Opportunities to innovate and take on new challenges.
Are You the Right Fit?
FNB is looking for individuals who are:
- Curious & Courageous: Eager to learn and grow in the financial services industry.
- Obsessed with Mastery: Striving for excellence and personal growth in everything you do.
- Customer-Focused: Dedicated to delivering exceptional customer service.
How to Apply:
If you’re ready to take the next step in your career and join a dynamic and forward-thinking team, apply now! Submit your application before April 14, 2025, to be considered for this exciting opportunity.