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| Gauteng, Permanent, Call centre, Admin, Midrand, |
| Job Title: | Services Call Centre Administrator X7 (Midrand) |
|---|---|
| Job Type: | Permanent |
| Work Level: | Skilled |
| Location: | Midrand, South Africa |
| Salary: | Market Related |
| Employment Equity Position: | No |
| Closing Date: |
Job Opportunity: Services Call Centre Administrator X7 – Blue Label Connect (Midrand)
Looking for a stable and rewarding call centre job in Midrand? Blue Label Connect is hiring 7 skilled Services Call Centre Administrators to join their growing team. If you enjoy helping people, solving problems, and working in a fast-paced environment, this is your chance!
Job Purpose
As a Services Call Centre Administrator, you will be the first point of contact for customers. You’ll manage incoming and outgoing service calls, solve queries, and support clients with quick, accurate help.
Key Responsibilities
- Answer inbound customer and stakeholder queries.
- Make outbound calls for feedback and follow-up.
- Communicate with empathy and clarity across email, phone, and chat.
- Log all calls and data using internal systems.
- Meet service quality and turnaround time targets.
- Spot upselling opportunities and improve customer retention.
- Report incidents and ensure proper resolution.
- Provide regular updates and reports to managers.
Requirements
Skills Needed:
- Good verbal and written English.
- Great customer service and listening skills.
- Can use computers and switch between systems.
- Can multitask, work under pressure, and stay organized.
- Works well in a team and solves problems.
- Open to working flexible shifts if required.
Qualifications:
- Matric certificate (required).
- 1–2 years’ experience in a contact centre (inbound/outbound).
- Minimum 6 months in a customer service role.
Why Join Blue Label Connect?
Blue Label Connect is a top employer in South Africa, offering career growth, training, and a supportive work culture. You'll be part of a professional team that values communication, innovation, and people.