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| Pepkor speciality vacancies, Call centre, Temporary, |
Call Centre Assistant Job Opportunity – Tekkie Town (George, Western Cape)
| Job Title: | Call Centre Assistant |
|---|---|
| Reference Number: | PSP250610-1 |
| Closing Date: | 16 June 2025 |
| Location: | George, Western Cape, South Africa |
| Job Type: | Temporary (3-month contract) |
| Department: | Operations |
| Brand: | Tekkie Town |
| Reporting To: | Manager |
| Number of Positions: | 1 |
Job Description
An exciting opportunity is available for a Call Centre Assistant at Tekkie Town’s Support Centre in George. This is a temporary 3-month contract role within the Customer Services Team, focused on ensuring high-quality service and support across all stores.
Key Responsibilities
- Respond to complaints from customers and the store by phone, email, mail, or social media.
- Make calls to customers and stores to verify or obtain information.
- Perform basic day-to-day administrative tasks.
- Assist with processing orders, refunds, or exchanges.
- Assist the supervisor of customer services in upholding high standards of service.
- Accurately file documentation electronically and manually.
- Prepare data and reports as needed.
Qualifications
- Grade 12 certificate or equivalent (essential)
Knowledge, Skills and Experience
- Basic computer literacy (Word, Excel, Outlook preferred)
- Strong verbal and written communication in English
- Fluency in Xhosa or other African language (advantageous)
- Professional voice tone on calls
- Excellent attention to detail
- Customer service focus
- Friendly, calm, and stress-tolerant attitude
- Fast learner and adaptable
- High energy and results-driven
- Reliable and positive under pressure
Inherent Job Requirements
- Strong administrative and organizational skills
- Confident, task-oriented, and decisive
- Excellent timekeeping and reliability
- Effective communication and problem-solving abilities
Interested candidates should apply before the closing date: 16 June 2025.