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| Datatech careers, IT, Permanent, Cape Town, |
Customer Support Coordinator (ICT Sales) – Cape Town, South Africa
Join Datatech, a top ICT Distribution company in Cape Town, as a Customer Support Coordinator. If you have 2+ years in customer service or account management, this is your chance to grow your career.
Type: Permanent
Location: Onsite in Cape Town
Salary: R15 000 – R18 000 per month
Why Work at Datatech?
We're looking for a confident, service-focused professional who can build strong customer relationships and support the sales team. At Datatech, we value collaboration, learning, and performance.
Responsibilities
- Maintain strong customer relationships with assigned accounts
- Be the main point of contact for customer service and support
- Communicate delivery status, ETAs, and other updates clearly
- Work with Account Managers to create sales strategies
- Generate accurate quotes tailored to customer needs
- Follow up on all orders from production to delivery
- Resolve customer queries and complaints professionally
- Track sales performance and share updates with management
- Negotiate pricing and grow order volumes where possible
- Keep detailed and accurate administrative records
Requirements
- Matric certificate required; tertiary education is a plus
- At least 2 years of ICT sales support or internal account experience
- Knowledge of ICT products and distribution is essential
- Strong communication and organizational skills
- Comfortable in high-pressure, fast-paced environments
- Proficiency in Microsoft Word and Excel
- Strong numerical accuracy and admin abilities
- Open to occasional training after hours
About Datatech
Datatech is a leader in ICT distribution across South Africa. We are passionate about service quality, team success, and continuous professional development.