Become a Hastings Customer Service Rep: Top Benefits and Opportunities
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| Hastings Customer Service Representative |
Job Information:
| Job Title: | Hastings Customer Service Representative |
|---|---|
| Place of Employment: | Centurion, South Africa |
| Company: | Hastings Direct |
| Job Description: | Full-time |
| FAIS: | Non-Financial Advice Giving Role |
| Skillset: | Hastings Customer Service Representative |
Description of the Company:
OUTsurance Shared Services is a customer focused financial services company that operates worldwide. We are a lively and successful company that values its people. Our positive culture is built on the belief that both clients and staff always get something OUT. Our success is due, in part, to the amazing people who work with us.
Job Specifications:
In our department, you will work as a Customer Representative in the New Business team. You’ll be part of a dynamic group, helping customers who rely on your expertise.
Your role will involve handling various inbound calls from new customers. We provide comprehensive training to ensure you are well-prepared for success in your new career!
We believe in treating our customers and colleagues with respect, just as we’d like to be treated. Our goal is to become the biggest and best digital insurer in the UK, and we encourage all team members to contribute to this vision. You'll find a vibrant atmosphere where friendly and supportive colleagues are always ready to help. Join us and take part in this thrilling adventure.
What You Will Be Doing?
As a Customer Representative in our New Business department, your responsibilities will include:
- As a Customer Representative, your main job will be to work in our inbound call center. You will help customers with their questions and needs over the phone and online.
- The calls you receive will be different. You might give quotes or take payments from customers.
- You will promote the benefits of our products no cold calling involved! This means you’ll be speaking with customers who are already interested, making it easier to share what we offer.
- You will listen to what customers need and find ways to help them. This will help you identify new opportunities to serve them better.
- You will provide excellent service to every customer, ensuring they feel valued and satisfied with their experience.
What We Are Looking For?
- We are looking for positive, self-motivated individuals. You should be able to build good relationships with customers and aim to resolve their questions on the first try.
- You don’t need an insurance background; we value many transferable skills. If you have experience in retail, hospitality, sales, or a passion for customer service, we’d love to hear from you!
Requirements:
- Grade 12 (Minimum Matric) Education Requirement or an equivalent degree (certified copy of SAQA)
Additional Details
Important Personal Qualities & Competencies:
- Positive Attitude: Bring a can-do attitude to challenges, taking responsibility for finding solutions.
- Customer Expectations: Meet customers’ fair expectations and provide fair outcomes.
- Challenge Processes: Question and challenge peers and managers if processes don’t meet customer needs or if they don’t prioritize customers' interests.
- Training Completion: Complete all required training set by the company and achieve the necessary pass marks.
- Competence Levels: Meet and demonstrate the skills needed for your job.
- Accuracy and Compliance: Ensure all work is done accurately and meets company quality and compliance standards.
- Persuasive Skills: Use excellent persuasive skills to overcome objections while ensuring a fair outcome for customers.
Our desired candidates are those who:
- Fluent English Skills: Have excellent English communication skills.
- Outstanding Customer Service: Bring experience in delivering exceptional customer service.
- Client Retention Experience: Have a background in retaining clients in the insurance sector.
- Comfort with Phone Conversations: Feel comfortable talking to people over the phone and easily hold conversations with customers in the UK.
- Strong Listening Skills: Exhibit strong active listening skills.
- Adaptability in Fast-Paced Settings: Enjoy working in a fast-paced environment, including extensive shift and weekend work.
- Motivation for Results: Be motivated to achieve positive results and meet targets.
- PC Proficiency: Have experience using a PC and keyboard, as this will be a key part of the role.
Hours of work:
You will be required to work according to a pre-determined roster, which includes:
- Weekdays: 3 days for 8 hours, between 09:00 and 23:15 (a mix of days from Monday to Friday).
- Saturdays: From 10:00 to 19:45.
- Sundays: From 11:00 to 19:15.
- You will get 1 weekend off every 8-week cycle but will need to work 1 additional weekday before that weekend off.
- The successful candidate must be flexible to accommodate possible changes to the working hours.
Job Training:
You will receive 6-8 weeks of training on site, which will include both classroom instruction and academy learning (listening to calls and live coaching).
- Training Schedule: Your training may take place during the day or in the evenings/nights.
- Assessment Requirements: You must achieve the minimum pass marks on assessments before moving to the next training phase, as well as an overall pass rate to complete the Academy.
- Employment Terms: Failure to meet these requirements may result in termination of employment.
Closing Date
- No specific closing date is mentioned, so please apply as soon as you can!