Virgin Active Retentions Consultant Job With Wellness Benefits
Introduction
The Virgin Active Retentions Consultant position in Cape Town offers an exciting opportunity for candidates interested in the health, wellness and fitness industry. The salary for this permanent role has not been disclosed, but the position offers valuable career growth, customer service experience, and exposure to a professional contact centre environment.
If you want to apply online for a customer-focused sales and retentions role, this opportunity could help you strengthen your communication, negotiation, and member engagement skills while building long-term career experience.
Salary, Stipend and Career Growth
- Monthly salary: Not disclosed
- Permanent employment opportunity
- Career growth in wellness and fitness industry
- Exposure to customer retention strategies and CRM systems
- Opportunity to strengthen sales and client relationship skills
This role provides hands-on experience in member retention, customer engagement, and sales support. Candidates can gain valuable industry knowledge while working in a fast-paced and target-driven environment.
About the Role
The Retentions Consultant will support Virgin Active members through inbound and outbound communication while helping reduce membership cancellations. The role focuses on maintaining strong member relationships and improving loyalty.
Successful candidates will handle customer concerns professionally, offer suitable retention solutions, and ensure all member interactions are documented accurately according to company standards and POPI compliance requirements.
- Handle cancellation requests professionally
- Support inbound and outbound member communication
- Use objection-handling and negotiation techniques
- Promote loyalty programmes and retention offers
- Maintain accurate customer records
- Work closely with leadership and support teams
Who Should Apply
This opportunity is suitable for candidates with customer service, retentions, or sales experience within a contact centre environment. Applicants who enjoy helping people and working toward targets may perform well in this position.
- Candidates with retentions or sales experience
- People with strong communication skills
- Applicants comfortable in fast-paced environments
- Individuals with customer service experience
- Team players with emotional intelligence
Skills and Requirements
- Experience in retentions, sales, or customer service
- Experience within a contact centre environment
- Ability to manage customer objections professionally
- Strong communication and negotiation skills
- Good problem-solving and decision-making abilities
- Ability to work independently and within a team
- Knowledge of CRM software and telephone systems advantageous
- Ability to document customer interactions accurately
Minimum qualification requirements were not specifically stated in the job advert. The company requires candidates with proven experience in retentions, sales, or customer support roles.
The role is best suited for entry-level to experienced candidates with previous exposure to customer engagement and sales support environments.
Benefits, Salary and Training Opportunities
- Market-related salary package not disclosed
- Permanent employment stability
- Professional customer service experience
- Sales and retention skills development
- Training opportunities in wellness customer engagement
- Exposure to CRM software and retention campaigns
- Long-term career growth opportunities
- Work experience within a leading wellness brand
This role can help candidates improve customer relationship management, negotiation, and communication skills while gaining valuable industry experience in a premium wellness environment.
Important Notes
- Position based in Cape Town, Western Cape
- Permanent employment opportunity
- Closing date is 31 May 2026
- Experience in customer service or retentions is preferred
- Candidates must be adaptable and target-driven
- Strong emotional intelligence is important for this role
| Job Title | Retentions Consultant |
|---|---|
| Date Posted / Closing Date | Posted 19 May 2026 – Closing Date 31 May 2026 |
| Location | Cape Town, Western Cape, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | Virgin Active South Africa (Pty) Ltd |
| Employment Type | Permanent |
| Industry | Health, Wellness and Fitness |
How to Apply
Candidates who meet the requirements should apply online through the official Virgin Active recruitment platform before the closing date.
- Prepare an updated CV
- Review the minimum experience requirements
- Ensure your customer service and sales experience is included
- Submit your application online before the deadline
- Wait for communication from the recruitment team
The application process may include screening, interviews, and assessments based on the company’s recruitment requirements.
Apply NowHow to Apply Safely
- Apply only through trusted recruitment platforms
- Do not pay money for job applications
- Verify company information before submitting documents
- Keep copies of your CV and supporting documents
- Avoid sharing sensitive banking details during early application stages
Closing Thoughts
The Virgin Active Retentions Consultant role is a strong opportunity for candidates looking to build a career in customer engagement, wellness services, and sales support. The position offers valuable industry experience within a respected fitness and wellness brand.
If you are passionate about customer service, communication, and helping members maintain their wellness journey, this permanent opportunity could be worth considering.
Closing Date
The closing date for applications is 31 May 2026.
FAQ
1. Where is the Retentions Consultant job located?
The position is based in Cape Town, Western Cape.
2. Is this a permanent job opportunity?
Yes, the role is a permanent position.
3. What experience is required?
Candidates should have experience in retentions, sales, or customer service within a contact centre environment.
4. Is the salary disclosed?
No, the salary has not been disclosed in the job advertisement.
5. What industry does this role fall under?
The position falls within the health, wellness and fitness industry.
