| Job Title: | Traditional Call Centre Agent |
|---|---|
| Date: | Posted 06 November 2025 |
| Location: | Johannesburg, Gauteng |
| Employment Type: | Permanent |
| Company: | Dis-Chem Life |
| Industry: | Insurance |
| Salary: | R72 000 – R96 000 per annum (plus commission) |
Traditional Call Centre Agent – Dis-Chem Life, Johannesburg
Introduction
Are you passionate about helping people and closing deals in a fast-paced environment? Dis-Chem Life is seeking motivated and energetic individuals to join its dynamic sales team as Traditional Call Centre Agents in Johannesburg. This permanent position offers an exciting opportunity to engage with customers, promote leading life insurance products, and grow your career with one of South Africa’s most trusted and customer-focused companies.
If you have a flair for communication, a drive for success, and the confidence to achieve targets, this Dis-Chem Life vacancy could be the perfect next step in your professional journey.
Purpose of the Role
As a Call Centre Sales Agent at Dis-Chem Life, your mission is to deliver outstanding customer experiences through needs-based sales over the phone. You’ll engage with both warm and cold leads, identify customer needs, and recommend tailored life insurance products that provide real value and peace of mind. The role is about more than just sales — it’s about creating trusted relationships and positioning Dis-Chem Life as a leader in ethical, customer-first insurance solutions.
Key Responsibilities
Your day-to-day duties will include:
- Selling Dis-Chem Life insurance products through inbound and outbound calls.
- Building rapport quickly and uncovering customer needs through active listening.
- Recommending appropriate insurance solutions that align with customer needs.
- Confidently handling objections and successfully closing sales.
- Meeting and exceeding daily, weekly, and monthly sales KPIs.
- Accurately recording all customer interactions using the company’s CRM system.
- Adhering to sales compliance, regulatory standards, and company procedures.
- Representing Dis-Chem Life with professionalism, integrity, and a customer-first approach.
Qualifications & Experience
To qualify for the Traditional Call Centre Agent role, candidates must meet the following requirements:
- Matric / Grade 12 qualification (essential).
- 1–2 years of experience in a call centre sales environment (life insurance sales is advantageous).
- Proven sales performance with consistent KPI achievement.
- Clear credit and criminal record.
- Ability to work weekends when required.
- RE5 and COB certifications are advantageous but not essential.
- Reliable transport to and from the Johannesburg office.
Soft Skills
Success in this role depends on strong interpersonal and communication skills. You should be:
- A confident communicator with a persuasive, engaging phone manner.
- Target-driven, with a passion for achieving and exceeding goals.
- Empathetic and customer-focused, able to build trust and rapport easily.
- Resilient and adaptable in a competitive, fast-paced environment.
- Energetic, positive, and a collaborative team player.
Technical Skills
In addition to soft skills, candidates should have:
- Proficiency in CRM systems and Microsoft Office.
- Strong telephone sales and closing abilities.
- Experience managing warm and cold lead lists effectively.
- Excellent record-keeping and attention to administrative detail.
What Dis-Chem Life Offers
Joining the Dis-Chem Life Call Centre means becoming part of a results-driven, supportive, and high-energy team that values hard work and celebrates success. You’ll receive:
- A competitive base salary between R72 000 – R96 000 per annum.
- Uncapped commission potential for top performers.
- Exclusive warm leads from the Dis-Chem Life customer database and partners.
- Comprehensive paid training and ongoing sales development support.
- Career advancement opportunities within Dis-Chem Life and the broader Dis-Chem Group.
- A vibrant, team-focused environment that rewards achievement and encourages growth.
Why Join Dis-Chem Life?
Dis-Chem Life is part of one of South Africa’s most respected and recognizable brands. The company combines the stability of the Dis-Chem Group with a fresh, dynamic approach to life insurance. Employees are empowered to grow professionally while contributing to a business that values integrity, customer care, and excellence in every interaction.
This is more than a call centre job—it’s an opportunity to build a long-term career in the insurance industry, supported by training, mentorship, and a culture of success. Whether you’re a natural-born salesperson or an aspiring professional ready to develop your skills, this role offers the perfect foundation to achieve your career goals.
How to Apply
Interested candidates can apply directly through the official Dis-Chem Life careers portal before the closing date. Be sure to include a detailed CV showcasing your sales achievements, communication skills, and relevant experience.
Closing Thoughts
The Traditional Call Centre Agent position at Dis-Chem Life in Johannesburg is ideal for driven individuals looking to combine customer service excellence with performance-based rewards. With competitive pay, uncapped commission, and a clear path for career growth, this role represents a fantastic opportunity to join one of South Africa’s most trusted brands and make your mark in the insurance industry.
Apply Now
